Last Updated @ 7/10/2018 4:48:24 PM
Orders and payments made on non business working day will only be processed on the next first working day. Example 'order and payment made on saturday will only be processed on monday'.
Poslaju Peninsular Malaysia within 1-5 business working days
Poslaju Sabah Sarawak within 3-10 business working days
Thank you :)
Business working days monday - friday
Terms and condition
The following terms and conditions are the terms that is applicable as and when you:
access and interact with our website GroovyMonkey.my and GroovyMonkey.lelong.my (the “Site”), whether as a visitor or a registered user.
access and interact with our Services (as defined below).
purchase a GroovyMonkey Deal (as defined below).
Please read these terms and conditions carefully before you start to use the Site and/or the Services.
By using the Site and/or the Services, you indicate that you accept these terms and conditions and that you agree to abide by them.
If you do not agree to these terms and conditions, please refrain from using the Site and the Services.
The Site (as it relates to Malaysia) is operated by Sapphire Link World, a company registered in Malaysia with company registration number 002060636-X, and with registered offices at 18, Jalan Hujan Abu 4, Taman OUG, 58200 Kuala Lumpur, referred to in these terms and conditions as “GroovyMonkey,” “we,” “us” or “our.”
Our e-mail address is Helpline.email@example.com
The term "you" in these terms and conditions refers to the person accessing or using the Site or our Services or purchasing a Deal, or the company or organisation on whose behalf that access or that purchase is made.
It is our goal to ensure the use of our Site and Services remains a good experience for all of our users, so you agree not to do any of the following:
conduct or promote any illegal activities while using the Site or Services;
use the Services (in particular, the Sharing Tools) in a way which will cause harassment, distress or upset to other persons, or which reflects negatively on GroovyMonkey (or the Merchants);
use the Site and/or the Services for any purpose other than your own personal, non-commercial, use;
distribute anything that may be harmful to children;
attempt to reverse engineer or jeopardise the correct functioning of the Site or Services, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Site;
attempt to gain access to secured portions of the Site or Services to which you do not possess access rights;
use the Site or Services to generate or distribute unsolicited electronic communications or spam;
upload or transmit any form of virus, worm, Trojan horse, or other malicious code;
use any automatic or manual process to search or harvest information from the Site or Services, or to interfere in any way with the proper functioning of the Site or Services;
impersonate another person whilst using the Site or the Services;
use GroovyMonkey to collect any personal data, including but not necessarily limited to names and/or email addresses; nor
copy or distribute any content of the Site in any medium (other than via the Sharing Tools, used in accordance with these terms and conditions) without GroovyMonkey's permission.
Your permission to use the Site is conditional upon your agreement that you:
are 18 years of age or older;
will comply with these terms and conditions;
will provide accurate information when creating an account or registering for our Services; and
are solely responsible for your User ID and the activity that occurs while signed in to or while using GroovyMonkey using your User ID.
When you sign up to receive GroovyMonkey’s emails, we will send emails to the email address you have given featuring the deals for the places/markets you have indicated you wish to receive updates on, unless and until you tell us, via your Account settings or by clicking the ‘unsubscribe’ link provided on the emails, that you do not wish to receive those emails.
Within the Site, visitors may take advantage of various facilities, including (but not necessarily limited to):
tools to share Deals with friends by email.
tools to publish Deals to your Facebook timeline.
tools to share Deals via your Twitter account.
This includes "Personal Information," which is information about you that is personally identifiable such as your name, e-mail address, user ID number, delivery and billing addresses and other non-public information that is associated with the foregoing, as well as "Anonymous Information," which is information that is not associated with or linked to your Personal Information and does not permit the identification of individual persons.
Minor under the age of 13 are not permitted to use GroovyMonkey and we do not intentionally collect or maintain Personal Information from those who are under-aged.
Protecting the privacy of minor is very important to us.
Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user's Personal Information permanently from our databases.
We recommend that minor between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet.
By using GroovyMonkey, you are representing that you are at least 18 years old, or that you are at least 13 years old and have a parent’s or guardian’s permission to use GroovyMonkey.
If you are unhappy with the product for whatever reason, please contact us to arrange for a return and refund.
As shipping costs are not retrievable, we are unable to refund shipping costs.
One week from product arrival date, full refund or store points minus shipping charges.
All return products must be returned in the original packaging, including all items originally packaged with the product (documentation, warranty, user’s manual, accessories, etc). Products must be well packed in order to protect against loss of damage. Include the original customer receipt with the returned product.
Products purchase online cannot be returned to any of our retail locations. They must be shipped to our Distribution Center at 18, Jalan Hujan Abu 4, Taman OUG, 58200 Kuala Lumpur.
We will pay ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, please retain a copy of the tracking number from the shipping carrier for your record so you can track your shipment.