IMPORTANT! Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country.
We understand that it can be difficult to choose products when ordering online because you don't get to feel them in your hands and get a first hand look at them.
To ease your mind and help you make your decision, we are now offering a 100% Customer Satisfaction Guarantee where you can return the product you have purchased.
There are conditions to this offer which are outlined below.
We are doing our best to ensure you are as happy as possible when ordering products through us!
If an item is damaged upon arrival, kindly take as many photos as you can of the damaged package and its contents so that we can lodge a complaint to our service provider. At the same time, we will send you a replacement unit.
If upon receiving the goods, and you find a defect, kindly get in touch with us. We will arrange for the item to be sent back to us and send you a replacement.
Most of our products are listed as No warranties due to the cost involved for buyers to return the item. However, for buyers who are willing to pay for the shipment of the items, we will accept it for servicing and repairs. Warranty period is based on per item basis. Warranty is provided by manufacturer and items must be sent back to Topsound Performance Enterprise at the following address together with proof of purchase:
Please contact us before hand so that we can submit a return claim on our side and then you proceed to ship item back to: