Last Updated @ 12/6/2016 10:24:03 PM
Questions & Answers Ask Seller
1. What is your shipping cost?
Pls refer to the listing for the shipping cost.
2. Do you accept order for international buyer?
Kindly contact us for the quote.
3. What is your shipping time?
Usually we ship out the item on same day or next business day.
for payment is cleared after 2pm.
4. Which courier service provider used for shipping the good?
By default, we use POSLAJU national service. If customer required, we can use other courier service like Gdex, Skynet Ta-Q-Bin. T C apply.
5. Where to get my tracking number?
Once shipped, We’ll provide the tracking number via LELONG/whatsapp/sms.
6. After 3 working days, I’m still not yet receive my good?
Please contact us at email@example.com
7. Can I COD or self-collect?
COD is only available at KEPONG, AEON BIG for certain item. No bargain, listing price is final.
8. Can you ship my order to other address?
Of course, kindly ensure that your lelong postage address is updated and inform us in advance. And we are not responsible due to inaccurate address or cannot change the address once shipped.
9. Do you have insurance coverage for item damage/lost?
Please note that maximum compensate from courier service for lost/ damage item during delivery is RM 100 only. Please contact us if you like to add-on additional insurance cover. Otherwise, we’ll not able to full cover you.
You are agree to the terms and conditions when you bidding/buy from us.
1) Colour : due to the setting of monitor, colour might slightly different with the picture.
2) Size : please check carefully with the measurement provided.
3) Please make payment within 3 days after confirmed an order. Buyer who has dishonored payment for 3 times will be blacklisted and reported to Lelong.
4) Please allow 1 to 2 working days to prepare the product delivery after payment. A confirmation email will be sent out with the tracking number.
5) If item is out of stock (this may happen occasionally as we listing more than hundred of items, it is hard for us to control our stock), we will contact you immediately for a refund or exchange, or wait for the new stock arrive. Anyway, we may replace some similar item should you agree. A last we will refund back your money should you wish not to change or wait for the item arrive.
6) We will check and do the best to make sure the item in good condition before send out. Any inquiries please contact us through email.
7) Prices, specifications, information and availability of products are subject to change without prior notice.
8) Goods sold are not refundable or exchangeable.
For manufacture defects issue, upon receive the item within 7 days.
Kindly contact us at:
HP: 018-287 4381 or
Email us at: firstname.lastname@example.org
After Sale Service is chargeable for onsite support/warranty claim.
*Onsite checking/Water Leaking/Warranty Claim) ~ after 7 days
Standard transportation fee. (KL and SELANGOR)
1) We accept return if item is defective upon received.
2) All items comes with warranty and official receipt (Can be downloaded at lelong). Anything can contact back seller.
3) Upon receiving the items, if there is any defect/damage, please email to notify us in writing or SMS within a day upon receiving the shipment. Otherwise NO defect/damage claim will be allowed.
4) Buyer will have to pay for all the return shipping fees (defected item), The returned item must be in complete set or same as the condition as we ship out. Must be sent back within 7 days.
5) We will not accept return of product(s) that are been used, not compatible with your system configuration or damaged during shipment. Only manufacturer defect is accepted.
6) Shipping and handling charges, insurance and other fees are not refundable in any case. Please keep all packing material and documentation in the event of your equipment that has to be serviced, repaired or returned. The buyer holds the responsibility for the package until it arrives at our location.
7) Goods sold are not refundable or exchangeable.
8) The warranty may not apply or void if:
a) All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
b) This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
c) This warranty does not cover customer self physical damage.
d) We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
e) Defects caused by abuse or misuse of the product.
f) If customer is unable to provide the Proof of Purchase.
9) Seller will not responsible for lost and damaged during delivery by courier service. All claims of damage/lost in transit will inform the buyer if the claim is successful. However, buyer has the right to claim from the courier company.
10) "ESHONSAVE" reserves all rights to changes without prior notification.
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