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Maybank Account No : 514392211199
Account Name : Aquaworld Natural Aquatics
2% discount for direct bank in/transfer/online banking to Maybank account no. 514392211199 (Aquaworld natural Aquatics), if the total amount payable is RM100, just pay RM98 and infrom me.
Contact : 0192883311
RM10 for first 1kg
RM6 for additional kg
RM15 for first kg
RM11 for additional kg
RM16 for first kg
RM13 for additional kg
We accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
30 days return or exchange policy
If you are NOT 100% satisfied with your purchase, we will gladly accept returns of packages within 30 days of the order date and issue a full refund but exclude postage fee.
Provided the product is:
- not used
- in the same condition you received it
- in the original box or packaging
Return or exchange procedures
Please request for return or exchange by emailing us within 30 days from the day order is received.
You have to include the following details:
- Order number
- Name Contact number
- Product to return or exchange
- Reason for return or exchange
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
To exchange item, please let us know the item you want to have in exchanged.
You will need to bear the shipping charges for returning the item to us unless we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will ensure we send the correct item to you.
Remember, before you ship anything to us, please email us first so that we can provide you a complete return instructions.
We provide DOA (dead on arrived) gaurantee for all the livestock we shipped.
Any casualties claim must be made within 24 hours upon goods received.
A clear picture showing the quantity of the casualties is need before unpack the bag.
We will not liable for any casualties claim if no picture are presented or exceed 24 hours.
We provide 100% refund for the casualties but exclude postage fee.
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