Please email us @ firstname.lastname@example.org should you need further assistance on shipping information.
Shipment might be delayed if :
a) Your address is incomplete
b) You do not provide us the valid phone number / email address
c) We are unable to get in touch with you to verify your order
We offer Poslaju, City Link, Gdex . We reserve the rights to select the shipping method and carriers to meet your requirement.
Return Policy :
1. It is customer responsibility arrange return to our sevice center.
2. Replacement will ship upon receipt of damaged/defective item.
3. 50% of original purchase price will be charged for defective item that used less than 50% full in powder weight.
4. All defective/damage return are subject to verification by our technical staff.
5. All parcel shipped are traceable and will not lost in transit.
6. Failure to rerturn product within return product will be deemed to be an acceptance of the product
Refund Policy :
1. We promise to refund if the replacement still fails in your equipment.
2. Shipping handling charges are non-refundable.
3. Customer purchase with free shipping will be charge RM 15 as handling fees to refund.
4. Most merchandise may be refund within 10 working days upon receiving your returned product.
5. Genuine original OEM cartridges are non-refundable.
Order Cancellation Policy :
1. For order cancellation, kindly call us / email us within 24 hours after payment made.
2. 50% of re-stocking fee will be charge to cancel order that have been shipped out.