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AshTYC
Since: 04 Oct 2012
Store Rating:
★★★★★
Within 24H
Very Responsive
TERMS & CONDITIONS


 

Terms Conditions
Prices, specifications and availability of products are subject to change without prior notice. Due to the dynamic nature of the computer industry, pakaging and description may not reflect current technical information. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction. Product accuracy will be depends on the title or product model on title.

Netpay
Netpay charges is under lelong.com.my. We do not get any charges on it. In case of out of stock item, buyers only get refund for the total amount after deduct the 3% charges if buyer was make payment via m2u, cimbclick or hlb. Please use other payment method to avoid netpay charges.

Lost Damages
Seller shall not held responsible for any lost or visible damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company. We could also help buyer to claim for it.

Warranty
We provides a 1 Year Manufacturer/Distributor/Supplier Warranty on major products unless otherwise stated on above. For 2nd year or above warranty, buyer may send back to us also but we will charging a service charge for sending warranty. The warranty covers any hardware defects and excludes any software issues, act of god, power surge, neglect, or unauthorized repair/modification (Kindly refer products manufacturer warranty policy for more specific details).

We honoring the warranty if the products went wrong. Customer may have option to inform us to check/test the products on behalf before we ship the products. All sales are final and under no circumstances will a refund be given. In the unlikely event a warranty issue does arrive we will fix or replace the product within 30 to 45 days of receiving the RMA item. returning and sending back transportation fees both ways at buyers own cost. Buyers also may send it back directly to our Showroom Service Center for the warranty process. Our service representatives will be glad to assist you.

One To One Ex-Change
We allowed one to one ex-change for those item death on arriving. Please direct contact seller and return back the item with full original packaging within 7 days only. We will ex-change one new unit to you (TnC). Visible psyhical damage will not be entitle one to one ex-change.

Out Of Stock
We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

Guarantee
Every effort is made to ensure your satisfaction. If you are not happy with a service or product, kindly contact us. We will do our very best to solve the problem.

Policy

1. Goods sold are not returnable, exchangeable or refundable.

2. All items comes with warranty. Anything can contact back seller. We got sales history on every transaction using your lelong id. No receipt require for warranty.

3. We need time to arrange and ready your order to ship out, 1 to 2 days at most.

4. Transportations of goods and all costs incurred will be borne by the purchaser.

5. Warranty on all products sold is considered null and void under one or all of the following conditions :

  • Installation of software/hardware or maintenance not performed according to manufacturer specifications
  • The products serial number or warranty label has been altered, tampered or removed
  • Physical damage to the products caused by purchaser due to neligence or abuse

6. We do not held any responsibility for any damage or lost item during shipping process.

7. Confirm orders must pay within a week (7days), else we will canceled it.

8. If the product are out of stock, we will contact buyer via e-mail, SMS or PM. Buyer can change other brand or model or get a refund from us.

 

 

 

Same day Delivery

-Paid orders that received before 12pm (working days), will be ship out on the same day of purchase.

-All payment and shipping details must be update to seller by using Lelong, SMS, Email or Watsapp before 12pm (working days)

-Tracking number will be provided on the same day (Evening time)

-For CoC customers can do so on the same day. Please refer below.

Cash On Collection / Self Collect (CoC)

-Minimum of RM50 deposit are required while placing your order. For large amount of order, please contact us for more info.

-All deposits are to bank-in into bank account, for more info, please visit the link below

http://www.lelong.com.my/merchant/Default.asp?UserID=ashtyc show=Payment

 

-Pick-up Location - Subang USJ1 (Mydin Mall or Giant)

-Time - Please arrange with seller (Prefered Afternoon)

-Receipt : Upon request only.

For more info, please contact seller - 012-2509868 (Ash)

 
POLICY


Warranty
We provides a 1 Year Manufacturer/Distributor/Supplier Warranty on major products unless otherwise stated on above. For 2nd year or above warranty, buyer may send back to us also but we will charging a service charge for sending warranty. The warranty covers any hardware defects and excludes any software issues, act of god, power surge, neglect, or unauthorized repair/modification (Kindly refer products manufacturer warranty policy for more specific details).

We honoring the warranty if the products went wrong. Customer may have option to inform us to check/test the products on behalf before we ship the products. All sales are final and under no circumstances will a refund be given. In the unlikely event a warranty issue does arrive we will fix or replace the product within 30 to 45 days of receiving the RMA item. returning and sending back transportation fees both ways at buyers own cost. Buyers also may send it back directly to our Showroom Service Center for the warranty process. Our service representatives will be glad to assist you.

One To One Ex-Change
We allowed one to one ex-change for those item death on arriving. Please direct contact seller and return back the item with full original packaging within 7 days only. We will ex-change one new unit to you (TnC). Visible psyhical damage will not be entitle one to one ex-change.

 

To proceed warranty claim, please fill in the form below

(copy and paste to your browser address bar)

https://docs.google.com/forms/d/1-38cKhq9549VRZ11dB_-D2dlNXPjU_EbJl4VoktAoa4/viewform