Since: 02 Jun 2015
Store Rating:

1. Terms of Sale

  • By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Delivery Information or Returns Policy for further information.

2. Pricing and Availability

  • Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
  • The website and the products may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the website and the products that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

3. Product Descriptions

  • In describing the products available to purchase online, Butik Bos attempts to be as accurate as possible. However, Butik Bos does not warrant that product descriptions or other content of any Butik Bos website and the products are accurate, complete, reliable, current, or error-free. If a product offered by Butik Bos itself is not as described, your sole remedy is to return it in unused condition.

4. Payment

  • Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

5. You agree to indemnify Butik Bos and each of the officers, employees, agents, contractors, suppliers and licensors (collectively Affiliates) of Butik Bos in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms of Use, or any other default or wrongful conduct in relation to the subject matter of these Terms of Use, on the part of you or any of your Affiliates.

6. Risk of Loss

  • All items purchased from Butik Bos are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

7. Contact

  • If you have any queries regarding these terms and conditions, please contact us at onestopbig@gmail.com


We want your shopping experience at Butik Bos to be the absolute best! We hope you love each item you received and, if not, we are here to make your return process as smooth and easy as possible. Please make sure you adhere to our policy.

  • Please request for return within 7days after item/product is received. Kindly email us at customerservice@butikbos.com.my along with your :

       -       Name

       -       Email

       -       A photo of the damage/defected part

       -       Product code

       -       Billing information

       -       Reason of returning


     •        Goods Sold Products are NON-REFUNDABLE.

     •        Return & Exchange item/product must be new arrivals or regular priced. Unfortunately, all

              Discounts are final sales.

     •        Return & Exchange item/product must not be worn, altered, stained, washed, damaged and

              MUST be in original conditions.

     •        Quality and material issues are subjective and we do not promise 100% similarity of depicted

               items as the actual item.  Please e-mail us before purchase to reassure your doubts.

               Generally, our illustrated items are 85% similar to the actual item.


     •        What is an unsatisfactory item?

     -         Item in the wrong colour or size.

     -         Item with manufacturing defect.

     -         Wrong item that was not in order.


   •   Exchanges are only available within the original country of purchase.

   •   Item such as underwear, trunk & boxer are not included in this return policy due to hygiene purposes.

   •   All tags must still be attached and products must be in their original form of packaging.

   •   A sales receipt must be sent with the item being returned.

   •   Defected items can only exchange with “exactly same pattern, color and size” items, unless if there

        is insufficient stock available. The difference will not be returned if the price of the exchange item is

        lower than the original item.

   •   Shipping costs are non-refundable. Unless the return is due to the defects in the item or delivery of

       the wrong or different item.

   •   Postages incurred for sending the returned item will be borne by buyer and the item we sent back to

        buyer will be borne by us, the seller.   

   •   Butik Bos reserves the right for final decision.

   •   Butik Bos reserves the right to alter this policy at any time.

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