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Huanyo
Since: 29 Jun 2018
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


Please note the following:

 

• We do not deliver on Saturaday, Sunday, Public holidays.


• Order cut-off for all delivery services is 2pm (Malaysia time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.


• Working days are defined as Monday till Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.

• Delivery will be through Pos Laju, or GDEX.

• Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery.Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.


• Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.

• You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

• All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 

 
POLICY


You have 7 days to decide if an item is right for you. Huanyo will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

RETURN IN STORE

Returns in store are free. Just bring the item(s) you wish to return to Huanyo Shop. Make sure you also bring the Packing Slip and the credit or debit card you used for your purchase.

If there are any issues with your order, such as wrong or missing items, please return via mail, not in store.

RETURN BY MAIL

Your package contains a Packing Slip with everything you need to make a return.

Refunds for online purchases

Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.

If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.

 

Exchanging items by mail

If you wish to exchange an item by mail, follow the return procedure and use the Order Form on your Packing Slip to order the new item. This will be processed as a new order and your credit card will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account.

 

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.

Huanyo may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

 
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