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Infineo
Since: 19 Feb 2014
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


Order Cancellation:
1. Customer cannot cancel the order after item(s) being paid.
2. We DO NOT accept cancellation due to change of mind or wrongly ordered.
3. Item(s) being paid are non-refundable, can only do the replacement with the same item or other product with same or higher value and buyer shall pay the difference.
 
Refund Policy :
1. Strictly non-refundable, can only do the replacement with the same item or other product with the same or higher value. If the same product runs out, other product with the same or higher value will be replaced and buyer shall pay the difference.
 
2. We will NOT issue the refund if the goods received by the customer are not satisfied after the goods have been used.
 
3. We will NOT issue the refund if the parcel is being returned to us due to the parcel was unclaimed; the parcel is refused by the addressee.
 
4. If you've made an error in the shipping information on your order, and such an error causes an order to be rejected, returned, lost or destroyed, we cannot issue a refund or replacement of any kind.
 
5. We will NOT refund your payment even if you return the product to us.
 
Returns and Exchange (7 days Exchange) :

We guarantee that the items you purchase are all safe and reliable quality, also dispatch with good condition packaging. We bear the responsibility for the manufactured faulty product. We will NOT accept for any damaged during shipment to and from or misused by customer/shipping carrier or hold by custom.

The customer can request for return/exchange within 7 calendar days of receipt if they are incorrect or defective:


Incorrect: The item is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.


Defective: The product does not function as described by the manufacturer’s specifications.

 

All items must meet the following conditions in order to be eligible for return:

· The returned item must be shipped and stamped within 7 calendar days of receipt.

· Item must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be returned in good condition, unused, unmarked and not defaced in any manner.

 

Fresh Leader (M) Sdn Bhd reserves the right to reject a return of exchange if the customer:

· Return the item after 7 calendar days of receipt.

· Change their mind about the product.

· Not satisfied with the quality after the goods have been used.

· Caused the fault by using the product in an abnormal way.

· Damage the product by making alterations.

· Damage the product where the damage is cause by any factors beyond our control.

· Are unable to provide a proof of purchase, namely a tax invoice.

 

All defective products MUST BE reported and returned within 7 calendar days, Fresh Leader offers ONE-to-ONE Replacement.

 

Customer needs to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for replacement purposes from the customer will be borne by the customer.

 

After your returned item inspected by us (usually within 72 hours of receipt), if the item is wrong or defective, we will process for an exchange and delivery a replacement to you at our expense.

 

If the returned item(s) is not faulty/ defective, the customer would need to bear for the return shipping cost.

 

To exchange due to the wrong item, color or size selected by the customer prior to delivery, please contact and advise us on your request within 2 days from the date of receipt. The exchange is subject to Management approval and delivery charges for the returned item and second re-delivery will be borne by the customer.

 

Return Procedures:

For exchange purpose, please report by emailing us at enquiry@freshleader.com / WhatsApp at 014-3377435. You have to include the following details in the email:

· Order number:
· Tax Invoice:
· Contact No:
· Details: (tell us what the defect/reason for exchange)
· Proof of defective product: (Photo / Video)

Once we received your email/message, we shall contact you within 3 business days for further instructions.

Please ship back the product(s) to us in the original box and/or packaging with any accessories.

Please be reminded that before you ship anything to us, please email in order us to provide you with complete return instructions.

POLICY


Warranty Claim:
We ONLY accept warranty claim for defects due to manufacturer. We will not accept for any damaged during shipment to and from or misused by customer / shipping carrier or hold by custom.
 
 
Brand(s) covered warranty and the warranty period:
A4Tech – 12 months warranty
Bloody – 12 months warranty
Pofoko – 24 months warranty for the zipper only
PowerSync – 12 months warranty
Powerbank – 12 months warranty for battery only
 
**The warranty period will be countdown starts from the date you received the item
 
Warranty Policy
 
All defective products MUST BE reported and returned within the warranty period, Fresh Leader offer ONE-to-ONE Replacement.
 
Customer need to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for warranty purposes from customer will be borne by customer.
 
After your returned item inspected by us (usually within 72 hours of receipt), if the item is faulty or defective, we will process for an exchange and delivery a replacement to you at our expense.
 
If the returned item(s) is not faulty/ defective, customer would need to bear for the return shipping cost.
 
For international sales order, the customer needs to bear the return courier charges and any other cost incurred.
 
Rejection of Warranty Claims :
Fresh Leader (M) Sdn Bhd reserves the right to reject a return of warranty claim if customer:
 
· Change their mind about the product.
· Caused the fault by using the product in an abnormal way.
· Damage the product by making alterations.
· Damage the product where the damage is cause by any factors beyond our control.
· Are unable to provide a proof of purchase, namely a tax invoice.
 
We do not accept and replace item(s) with an expired warranty.
 
Warranty Return Procedures:
For warranty claim, please report by emailing us at enquiry@freshleader.com / WhatsApp at 014-3377435. You have to include the following details in the email:
 
· Order number:
· Tax Invoice:
· Contact No:
· Details: (tell us what the defect)
· Proof of defective product (Photo / Video):
 
Once we received your email / message, we shall contact you within 3 business days for further instructions.
 
Please ship back the product(s) to us in the original box and / or packaging with any accessories.
 
Please be reminded that before you ship anything to us, please email in order us to provide you with complete return instructions.

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