We guarantee that the items you purchase are all safe and reliable quality, also dispatch with good condition packaging. We bear the responsibility for the manufactured faulty product. We will NOT accept for any damaged during shipment to and from or misused by customer/shipping carrier or hold by custom.
The customer can request for return/exchange within 7 calendar days of receipt if they are incorrect or defective:
Incorrect: The item is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
Defective: The product does not function as described by the manufacturer’s specifications.
All items must meet the following conditions in order to be eligible for return:
· The returned item must be shipped and stamped within 7 calendar days of receipt.
· Item must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be returned in good condition, unused, unmarked and not defaced in any manner.
Fresh Leader (M) Sdn Bhd reserves the right to reject a return of exchange if the customer:
· Return the item after 7 calendar days of receipt.
· Change their mind about the product.
· Not satisfied with the quality after the goods have been used.
· Caused the fault by using the product in an abnormal way.
· Damage the product by making alterations.
· Damage the product where the damage is cause by any factors beyond our control.
· Are unable to provide a proof of purchase, namely a tax invoice.
All defective products MUST BE reported and returned within 7 calendar days, Fresh Leader offers ONE-to-ONE Replacement.
Customer needs to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for replacement purposes from the customer will be borne by the customer.
After your returned item inspected by us (usually within 72 hours of receipt), if the item is wrong or defective, we will process for an exchange and delivery a replacement to you at our expense.
If the returned item(s) is not faulty/ defective, the customer would need to bear for the return shipping cost.
To exchange due to the wrong item, color or size selected by the customer prior to delivery, please contact and advise us on your request within 2 days from the date of receipt. The exchange is subject to Management approval and delivery charges for the returned item and second re-delivery will be borne by the customer.
For exchange purpose, please report by emailing us at firstname.lastname@example.org / WhatsApp at 014-3377435. You have to include the following details in the email:
· Order number:
· Tax Invoice:
· Contact No:
· Details: (tell us what the defect/reason for exchange)
· Proof of defective product: (Photo / Video)
Once we received your email/message, we shall contact you within 3 business days for further instructions.
Please ship back the product(s) to us in the original box and/or packaging with any accessories.
Please be reminded that before you ship anything to us, please email in order us to provide you with complete return instructions.