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KBGameZone
Since: 07 Nov 2014
Store Rating:
★★★★★
More than 24H
Responsive
TERMS & CONDITIONS


All items sold are not refundable.
1. The warranty covers DOA (Dead on Arrival) and general manufacturing defects.
2. It does not cover any form of physical damage to the device unintentional or otherwise.
All orders are generally shipped within 3 working days (except public holidays). All shipments are through registered delivery services and are associated with tracking numbers. We will provide the tracking numbers for your shipments once it is on its way. Boxes are amply sized and your items are well-protected with additional padding.
Return Procedures

For customers who require warranty support:

(1) Notify us of the fault at kbgame6391@yahoo.com

(2) Include the following details in your e-mail:

Date of purchase
Order Number
Brand and model number
Details of the fault

(3) Write the Authorization Reference Number on your return-shipping label. Return shipping will be borne by the customer and we recommend that a registered delivery service (with tracking number) be used.

(4) The returned product must be accompanied with its original packaging and provided accessories. Any promotional items that were bundled with the product must be returned as well.

(5) Any returns without the original packaging or accessories will not be accepted.

(7) DOA items will be replaced if a claim is made within 7 days of the purchase. Claims made after that period will be considered as a standard warranty claim. Warranty repairs will take between 2-5 weeks.

POLICY


Returns and Refunds

 

If you are not entirely satisfied with your purchase, were here to help.

Returns
You have 1 weeks calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Sale items
Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you (or original method of payment). You will receive the money within a certain amount of days.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item to us, please mail it to the following address:

please contact (60) 10-3696133 / kbgame6391@yahoo.com

You can also contact us if you have any questions.

Contact Us
If you have any questions on how to return your item to us, contact us.

Returns Information

 

 

Please note: A Printed receipt is required for all returns and exchanges.

This page details how to return products purchased online at http://www.lelong.com.my/merchant/KBGameZone.htm

Pre-owned Guarantee

This pre-owned product has been carefully tested, and is guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange.

New product returns

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturers warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.

  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.