All parcels will be send via courier GDEX, DHL or POSLAJU.
* Parcel will be be send out within 1-5 working days.
* Delivery cut off time is 12:00PM
* No delivery on Weekends and Public Holiday.
Your order may be delayed due to the following reasons:
1) If the payment is not received.
2) Standard shipping to remote areas is subject to our logistic partner’s distribution network and delivery scheduling.
3) If you are not available at the time of attempted delivery. Should this happen, KOOL PC will reschedule the delivery.
Courier Shipping Policy
1) Our appoint courier company delivers to all major cities and states in Malaysia. However, we aim to deliver your orders to you according to your shipping options.
2) We shall aim to let you know if we expect, if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3) Please note that it might not be possible for the courier company to deliver to some locations.
If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for delivery to an alternative delivery address.
5) All risk in the goods shall pass to you from the time when you receive your goods, we will not be liable for loss or destruction of the goods.
6) You must take care when opening your received goods so as not to damage it, particularly when using any sharp instruments.
TRACKING YOUR SHIPMENT
1) To track your order, please use the tracking ID provided in My LELONG account at once when your items have been shipped out.