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NewfroggyStore
Since: 24 Jul 2013
Store Rating:
★★★★★
Within an hour
TERMS & CONDITIONS


 

POLICY


** Return Merchandise Authorization (RMA) Department **

Within 2 weeks from our delivery, we accept RETURNS. Customer can ALWAYS return the goods if you find them

A) suspected faulty or

B) you dislike it.

Customer to first contact our Return Merchandise Authorization (RMA) Department by writing to us. Give us the following information in the email.

  1. Order Number
  2. Product Model Number
  3. Quantity Of RMA
  4. Brief Description of Your Reason to Return

Our RMA department collegue will then provide you a RMA number, whether it is Case A) faulty or Case B) you dislike it, as well as the ship to address.


Case A) - As for any suspected faulty unit, customer can ship back the item to our address given (at buyer cost). We will test/check or send bank to supplier to test/check the product and if confirm faulty, we will claim from supplier for FOC repairing or replace good unit for replacement and we will ship back the repaired/replacement unit to customer. We warrants to the buyer of the product that the hardware is free of defects in material and workmanship.


Case B) - As for dislike item, within 14 days you ship back the item to our office (at buyer cost). After we receive the sent back item, we will refund 85% of the product price (15% order cancellation fee).

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