E-TRIMAS inspects and ensures all products are in good condition before they are shipped out.
E-TRIMAS is not responsible for incorrect addresses used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc. E-TRIMAS will make every effort to assist you where possible. Any additional shipping fee incurred for special arrangements is responsible by customer.
E-TRIMAS is only responsible to deliver goods from the orders receive at around the world. Customer will resolve themselves on the countrys customs regulations and tax issues.
Shipping duration is count after your full payment was cleared into our account, not after check out of order.
E-TRIMAS will email to notify customer once the parcel is shipped out.
Please make sure someone is available to receive parcel within the estimated shipment duration (eg: 1 - 3 WORKING days).
Door-to-door shipping services coverage.
Daily cut-off time is 12:00 p.m. and payment clear after cut-off time will be shipped in the next day.
Should we send an incorrect item to you, you may contact us or email to us at email@example.com together with your Order Ref within 3 business days of your order received. Once verified and agreed, E-TRIMAS will ship back the correct item to you. No dispute will be entertained after 3 business days.
Incorrect item returns must be in their original packaging or they will not be accepted.
When customer order from overseas, please take into consideration of the custom duty tax. We do not take any duty and responsibilities for the custom tax imposed.
We ship to more than 30 countries in the world such as:-
United States of America
United Arab Emirates
It is advisable for oversease customer to choose FEDEX as it is more convenient, express and duty hassle free compared to other courier services.