Since: 11 Sep 2017
Store Rating:

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


In order to contract with Trplet Shop you must be over 18 years of age and possess a valid bank account, credit or debit card issued by a bank acceptable to us. Triplet Shop retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Triplet Shop or may in some cases be a third party. Where a contract is made with a third party Triplet Shop is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the bank account, credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.


We, Triplet Store operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


(Return and Refund Policy)
We, Triplet Shop are allowed to return products within 14 calendar days from SHIPMENT DATE (not received date) under the following circumstances:
a) Manufacturing defects.
b) Wrong item(s) are delivered.
c) Products that have a 3 month warranty description will be honoured.
(Product return procedures)
a) In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item,
show us where is the problem and we will get it processed.
b) Once we confirm the return, we shall send buyer a digital consignment note (PosLaju).
Kindly print the digital consignment note on A4 paper.
c) Buyer shall be required to pack back all contents into the original package, and then paste 1/2 part of the printed consignment note onto the return package.
d-1) Buyer shall be required to bring over the return package and another 1/2 part of printed consignment note to neasrest PosLaju office (not POS).
Buyer is not required to pay fee.
d-2) Or we will arrange an agent to pick up the item from buyer’s address.
If buyer prefers to pick up the return item from another address like their work place, please do let us know.
e) Buyer shall be required to proceed Return / Refund procedure through Lelong purchased product page.
f) The product return or refund normally takes about 7-14 working days to complete.
We strongly need buyer's co-operation to settle the case.
(Refund or replacement will not be applicable for the following situations:)
a) Missing Original packaging
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as undergarments, adult toys)
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