DOA GUARANTEE AND PRODUCT CLAIMS
1) DOA valids for 72 hours after we sent out the livestock parcel. For example, Monday we send out, DOA term valid for Tuesday, Wednesday and Thursday. We are not responsible for any damaged livestock after 72hours, especially due to the courier company delay or your part is not able to receive the parcel when deliver.
2) Customer must take a clear photo of the casualties before unpacking the packaging bag. DOA is void if the photo is taken after opening the plastic bag.
3) For plants that arrived in bad conditions, take a clear photo and sent to us.
4) All claims must be made within 24hours upon receiving the parcel. Any claims made after 24hours receiving the parcel will not be entertained.
5) If the damaged goods quantity is small, example 1 or 2 pcs, we will consider refund of the damaged goods excluding paid courier fees to your account.