We provide DOA (dead on arrived) gaurantee for all the livestock we shipped.
Any casualties claim must be made within 24 hours upon goods received.
A clear picture showing the quantity of the casualties is need before unpack the breathing air bag send it to 010-2444213
We will not liable for any casualties claim if no picture are presented or exceed 24 hours.
We provide 100% refund for the casualties but exclude postage fee.
Buyer need to top up the postage fee for goods to be re-delivered as per request.
We value your shopping experience, thats why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
30 days return or exchange policy
If you are NOT 100% satisfied with your purchase, we will gladly accept returns of packages within 30 days of the order date and issue a full refund.
All we ask is that the product is:
- not used
- in the same condition you received it
- in the original box or packaging
Return or exchange procedures
Please request for return or exchange by emailing us within 30 days from the day order is received.
You have to include the following details:
- Order number
- Name Contact number
- Product to return or exchange
- Reason for return or exchange
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
To exchange item, please let us know the item you want to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us.
However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will ensure we send the correct item to you.
Remember, before you ship anything to us, please email us first so that we can provide you a complete return instructions.