Public Holiday: Hari Raya Aidilfitri (May 23-27)
Note: Pos Laju delivery is extremely slow now. Below is just estimate
18/5/2020 Notice: Due to Pos Laju just informed us May 18 will be the last day of pickup. For order placed from 18/5/2020 to 26/5/2020. It will be shipped out no later than 28/5. For parcels shipped after 18/5, Pos laju will keep them in branch and start processing after Raya. Hope you understsand.
Monday-Friday (Excluding Public Holidays)
Courier Shipping: Usually it takes 1-3 business days for delivery after shipping.
All orders come with a tracking number. As soon as the tracking number is updated on lelong, the shipping information will be sent to your lelong registered email. Please let us know if it was not received.
*Usually courier will collect the shipment anytime before 6pm and scan all parcels at night or the next morning*
***Please be noted that remote area are not subjected to the above-mentioned delivery standard***
***We will not be responsible for parcel lost in transit***
All orders will be shipped within 2 business days upon receiving cleared payment.
***Please be noted that days quoted on lelong listing are business days***
***Please do not purchase if you require this urgently***
***Please do not purchase if you require the order to be delivered in a specific day or at a specific time***
***Please do not purchase if you require us to modify the sender's detail***
***Please do not purchase if you require specific instruction for postman or shipping company to follow during delivery***
***Please do not purchase if you require specific courier to deliver the order, no shipping company selection is allowed***
***Buyers are responsible for checking and tracking the parcel whereabouts and in case of failed delivery because courier didn't leave notice, please inform us within 3 days of failed delivery as indicated from the web to reschedule delivery or will be deemed notice received***
***Please do not purchase unless you agree to our shipping method and processing time***
1. Is item available ?
Answer: All item listed are available in ready stock. TQ.
2. How long does it take to deliver ?
Answer: For shipping method and processing time. Kindly refer to the "Delivery" tab in the listing for further information.TQ.
3. Where is your location?
Answer: We are online based business. Unfortunately we do not have a physical retail location for meet-up or collection. TQ.
4. Is the price negotiable?
Answer: Price is not negotiable. TQ.
5. Do you provide COD service ?
Answer: Unfortunately we do not offer COD service currently. TQ.
6. Can I order by phone?
Answer: Unfortunately we do not take phone order currently as we can't do much unless we are in front of the computer. TQ.
7. How long does it take you to respond my emails or PM?
Answer: Usually we will respond to all emails or PM within 2 business day. If you did not receive response from us within this time frame. Kindly resend another email or check spam folder/junk folder as it might go in there. TQ.
8. How is combine shipping calculated?
Answer: Shipping fee calculation will be shown during checkout based on total parcel's weight.
9. Why is the shipping cost so high?
Answer: The parcel's weight is based on the estimated dimensional/actual weight of the item. Do not purchase if you can't accept the shipping cost.