J&T, Skynet and Poslaju are our primary courier service. However, if you prefer other courier services, do let us know. We can arrange for it. Extra fee may apply. For buyer from Kedah & Penang, seller own delivery is possible upon prior communication and agreement between both parties.
All shipping fees are not negotiable and non-refundable. MoMo Store reserves the right to alter, apply or waive the delivery and packaging charges at our absolute discretion.
MoMo Store endeavors to get your item(s) shipped to you as fast as possible but we cannot guarantee to meet our scheduled delivery times on all occasions. Delivery times for sub-urban/ remote areas in Malaysia may be longer. Delivery times are indicative only and MoMo Store does not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused consequently.
We will arrange to send your item(s) within 3 working days (Monday to Friday except Public Holidays) after payment received. We will always notify you of any delay prior to processing your payment or delivery.
All risk of damage or loss is transferred to buyer upon dispatch of the item(s) to the advised mailing address. MoMo Store undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does MoMo Store insure against loss or damage of your purchase in transit.
Please ensure your Name, Shipping Address and Contact Number are correct. Please note that Poslaju service do not ship to P.O. box address. If the item is bounced back to the sender due to invalid address provided or some other reasons, the shipping cost will not be refunded. The buyer will have to pay the postage for resending the item since it is the buyer's responsibility to ensure a valid shipping address is provided.
Customer will be informed of courier tracking number via Lelong Update Shipping Details / Email / SMS once order is shipped. (P/S: Most courier companies do not update the status online instantly, thus we would advise you to check after 24 hours receiving the tracking number.)