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Since: 08 Jan 2019
Store Rating:
★★★★★
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TERMS & CONDITIONS


MoMo Store provides products and services according to the following terms and conditions.

By accessing, browsing or utilizing any or all the products and services of MoMo Store, you acknowledge that you understand and agree to terms contained herein together with all the rules, terms and privacy notices listed by Lelong.com.my.

MoMo Store reserves the right to amend and change this site at its absolute discretion. In addition, we reserve the right to institute changes or amendments (with immediate effect) to any or all the Terms contained in this document and to which, by your use of this website, you will be bound.

Fraud
Unauthorized use of user account (user id) and/or the provision of a false name and/or personal details will be considered fraudulent. All fraudulent activities will fully be reported to the relevant authority and subject to prosecution of the law.

Copyrights and Trademarks
MoMo Store’s design, text and graphics, and logo are service marks of Alterra Enterprise. The MoMo Store name, website and logo may not be used in any way without prior, written permission from MoMo Store.

Some product materials, company names and logos contained within this site are Copyright by the original owner and may be Trademarks of their respective owners.

Use of the Site

MoMo Store grants permission to view this site and to print hard copy portions of this site for your personal use. By doing so, you agree to all MoMo Store policies and the rules stated within our Terms of Use. You are prohibited from reproducing, modifying, distributing, publishing, translating, aggregating, collecting, selling, gathering and mining any information and/or data contained within this site. This site should only be used as a shopping and information resource. Your interactions with individuals and/or organizations found on this site (including interactions from using the Classifieds section), are solely between you and such organizations and/or individuals. This includes, but is not limited to, payment and delivery of goods, terms, conditions and/or warranties.

MoMo Store permits you to display or create a hyperlink on your website or personal web blog to individual postings as long as it is for non-commercial purposes only. MoMo Store reserves the right to refuse or remove any submission or posting that violates our standards.

Product Information and Orders

The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. MoMo Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).

Pricing Error Policy
If we found any errors on the price for any items listed in MoMo Official Store, we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agree to the revised price, order will be cancelled and money will be refunded to buyer in full.

Manufacturer Warranty
All items unless noted otherwise, are sold without any manufacturer warranty.

For items that come with manufacturer warranty, warranty card will be included, all claims for warranty service should directed to the products manufacturer or authorized service center directly. If you are then directed to return the product from whom you purchased, then you must contact us immediately to arrange the return.

 

Third Party/ Referral Links

MoMo Store may display referral advertising hyperlinks. MoMo Store does not endorse or recommend the products, services or content of the third-party site nor does it take any responsibility for the contents of any linked web sites from that site. MoMo Store is absolved from any responsibility of any results because of you linking to these sites.

 

Limited Liability

MoMo Store will to the extent permitted by law, not be liable to you or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by you, whether such liability arises directly or indirectly as a result of, but not limited to:

- any negligence, omission or willful misconduct of MoMo Store or its employees, agents or resellers;
- the supply, performance or use of any products or services; or

- any breach by MoMo Store of its obligations under these terms and conditions or any relevant sales contract thereof.
- MoMo Store does not promise that repair facilities or parts will be available in respect of the items.

POLICY


All sales are final! No refund and no exchange will be entertained except special case which communicated and agreed by both parties (seller & buyer).

 

In case there is really a need for return, please follow the steps below.

  1. Notify us on the damages/ defects within 24hrs upon received of parcel (base on tracking system). Any request that is more than 24hrs will not be entertained.

Please email us at alterraenterprise@gmail.com or Whatsapp us at 016-716 5452/ 016-410 1167 with the following information.

  • Name
  • Contact No
  • Address
  • Order No
  • Quantity of item with defect/ damage
  • Problem Description
  • Photo or video of the defect/ damage
  1. Upon received your request, we will investigate and contact you in 3-5 business days for further instructions. (Do not return the parcel without our prior approval.)
  2. Seller will not responsible for lost and damaged during delivery by courier service. However, buyer has the right to claim from the courier company.
  3. Shipping and handling charges, insurance and other fees are not refundable in any case. Please keep all packing material and documentation in the event of your item that has to be serviced, repaired or returned. The buyer holds the responsibility for the package until it arrives at our location.
  4. Return cost must be paid by buyer.
  5. Return item must be: -
  • In original packing
  • Price tag, brand tag, serial number or security seal must not be removed
  • In new condition as when it is received (cannot be worn, used, disassembled, altered or attempted to repair by any person)
  • Item must be returned in complete (include accessories)
  • The packaging must be well sealed and not see through
  1. The product return or refund normally takes about 7-14 working days to complete. But it takes two to tango, we need to work together to resolve the issue. Please make sure all the requirement above are fulfill and we will try our very best to shorten the process. 
  2. We reserve the rights for the final decision making.
  3. Please contact us for any questions before giving us a negative review. We can solve it in a friendly way.
  4. If you are satisfied with our product and service, please leave positive review and good rating, we will be very much appreciated. THANK YOU.

Operating Hour

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