My First Store Dot Com ships Monday through Friday excluding holidays. All orders are shipped within 1-4 working days after the full payment has been cleared.
All items will be shipped to buyer's Lelong address. Please make sure your address in Lelong matches the address you would like us to ship to before you make your payment.
Contact telephone/mobile phone number must be provided for shipping purposes.
We use Poslaju EMS / DHL eCommerce / Airpak Express / Skynet / Nationwide as our courier company due to the reliability and efficiency of their services. Please allowed 1 to 5 business days (Monday to Friday) for your parcel to arrive.
Our company does provide a local same-day delivery service. Kindly PM or WhatsApp 012-2155168 for more details.
For overseas clients, we will ship using Pos Malaysia/DHL eCommerce/SingPost. Registered Air Mail takes an estimated 7-30 working days to arrive from the date of shipment (excluding weekends/Public Holidays/customs delay).
Shipping by FedEx/UPS/EMS/DHL/Aramex is available upon request or may be stated in the purchase order/invoice. Courier Shipments will take an estimated 2-10 working days to arrive from the date of shipment (excluding weekends/Public Holidays/Customs delay).
Actual delivery times will vary per country, selected shipping method and ultimately.
Please contact us for more details on the international delivery time and shipping rate.
Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.
We will check and do the best to make sure the item in good condition before send out. To protect the items that have been ordered, we will pack properly all items before shipping. A tracking number will be provided to you in order to ensure that you will receive your items.
For all shipping, any custom held, parcels returned due to bad addresses or any unknown reason, customers must pay the shipping cost for resending the parcel.
Customs, duties, taxes and any other applicable charges (if there are any) are the sole responsibility of the customer. These charges are separate from your shipping charge and you will be billed directly for them. We request that you contact your local customs office for advice on import taxes for goods received. Please be aware that Customs regulations differ by country and not knowing these regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Orders shipped with Poslaju or Courier Service/UPS/FedEx/SingPost require a signature upon delivery. If buyer is not at home, please check your item at your nearest Post Office by calling and track with the tracking number provided by us to avoid delay delivery.
Please check the parcel in front of the courier guy. Make sure that the seal and packing paper is in good condition before you sign for it. Return to the courier guy if the seal or package is open or broken. We do not accept a complaint about items is missing, differ once you received.
Please do inform us should your purchased item did not arrive after 5 working days (within Malaysia) / 30 working days (International) from the shipping date and also check the item in your local post office.
Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery.
Shipping costs include handling/shipping.
insurance available upon request. Kindly add 1.5% of your item value.
Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.