Customer to first contact us by writing to us.
Give us the following information in the email.
- Order Number
- Product Model Number
- Brief Description of Your Reason to Return
- Confirm to us "not use it before"
We will then provide you a Return number, as well as the ship to address, and accept your return with the following condition.
As for dislike item, within 7 days you ship back the item to our office (at buyer cost). After we receive the sent back item, we will refund 85% of the product price (15% order cancellation fee).
Our office is closed for Chinese New Year Holiday for 1 week
From 26/Jan - 01/Feb.
During this holiday period, there is no delivery arrangement. However, we will still read mails, PMs and confirming your orders periodically during the holiday. So, as for your order placing, emails or PMs sending to us, we may be slightly late in replying to you.
We would like to take this opportunity to wish you Gong Xi Fa Cai and Happy holiday.