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chriswwl
Since: 01 Aug 2008
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


Within 1 week from our delivery, we accept RETURNS. Customer can ALWAYS return the goods if you find : YOU DISLIKE IT (with the condition NOT USING BEFORE).

Customer to first contact us by writing to us.

Give us the following information in the email.

  1. Order Number
  2. Product Model Number
  3. Quantity
  4. Brief Description of Your Reason to Return
  5. Confirm to us "not use it before"

We will then provide you a Return number, as well as the ship to address, and accept your return with the following condition.

As for dislike item, within 7 days you ship back the item to our office (at buyer cost). After we receive the sent back item, we will refund 85% of the product price (15% order cancellation fee).

Our office is closed for Chinese New Year Holiday for 1 week

From 26/Jan - 01/Feb.

During this holiday period, there is no delivery arrangement. However, we will still read mails, PMs and confirming your orders periodically during the holiday. So, as for your order placing, emails or PMs sending to us, we may be slightly late in replying to you.

We would like to take this opportunity to wish you Gong Xi Fa Cai and Happy holiday.

POLICY


Orders for bags, clothings are non-returnable.
 
Regular orders for home deco items and accessories can be returned within 7 days at a cancellation fee at 15%, with condition that the items are not used and new in their original packaging. Please notify us by PM or email before the return. The buyer will then be advised with an address. Buyer can ship back the item to our office (at buyer cost). After receiving the returned item in new condition, a refund of 85% of the product cost will be made (15% order cancellation fee).
 

Our office is closed for Chinese New Year Holiday for 1 week

From 26/Jan - 01/Feb.

During this holiday period, there is no delivery arrangement. However, we will still read mails, PMs and confirming your orders periodically during the holiday. So, as for your order placing, emails or PMs sending to us, we may be slightly late in replying to you.

We would like to take this opportunity to wish you Gong Xi Fa Cai and Happy holiday.

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