Our Delivery cutoff time is on 12pm during business day.
If you make payment to Netpay or direct to seller on or before 12pm during weekday, we will proceed your order on the same day . Usually we take 1-3 days ( business day ) to deliver your order . Saturday , Sunday and Public Holiday is not our business day .
Maximum Three Business Days Shipping*
In most cases we are able to ship the same day OR next business day (Monday - Friday), provided the order is placed before 12.00pm. We cannot guarantee this but make every efforts to do so. If any order not able to manage ship out within 3 business days, we are willing to FULLY REFUND or REIMBURSE with RM5.00 NextBuyDiscount voucher if agreed by buyer.
This is our major commitment to our customers.
*Domestic shipment (Within Malaysia): Shipping may take 1-3 business days from the date of shipment.
Three Business Days Shipping does not apply to:
Orders placed on Saturdays, Sundays, or holidays.
Orders for large props or Special Order items.
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered, secured wrapping and packing cost, also handling cost from our warehouse to Pos office.
We are not only handle your order speedy, but secure to minimize your chances of loss irritation.
We will update daily shipment status every business day before 8.00p.m. Buyers will be inform by Lelong e-mail and SMS once we updated.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.