1. Please read the estimated delivery time indicated at the product description. Most items are direct shipped from overseas to your address will take about 7-9 working days. For unspecified items, the delivery is 1-3 working days. There is no refund/ cancellation if buyer made mistake by ordering item that takes 7-9 days delivery but insist/ request for 1-3 days delivery.
2. We are using PosLaju or other courier company for our parcel shipping. Please make sure receiver name, shipping address and contact number are correct. Please take note PosLaju service do not ship to PO box address. All orders will be sent out during weekdays except public holidays.
3. For inter-bank or GIRO payment, the order will only be delivered once the transaction of
payment is complete which usually takes about 3 working days.
4. All shipment will be carefully packed to avoid damage during the transit.
5. We will inform customer courier tracking number via Lelong Update Shipping Details once an order is shipped. You can enter the tracking number in PosLaju and click Online Shipment Tracking System to check your delivery status.
Note: Some Poslaju tracking links always shown NO RECORD FOUND, which is confusing, please ONLY track your parcels in below links:
a) Item requires estimated 7-9 working days delivery: http://www.lwe.com.hk/tracking/track
b) Item requires estimated 1-3 working days delivery: http://poslaju.com.my/track-trace-v2
6. Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of Poslaju / Courier Company. However, rest assured we have achieved high successful rate for delivery time stipulated for respective item.
7. Please contact us if you did not receive your parcel within the working days stipulated in the product description after shipped. Please contact Poslaju directly for further delivery arrangement for unsuccessful delivery (eg. receiver not in). We will not responsible for parcel unclaimed after a month from the shipped date.
8. Delivery charges may vary depending on the products and weights. Some large volume / heavy weight item will have additional shipping charge to Sabah / Sarawak.
9. Drop us an email if u prefer combine shipment, feel free to enquire through email at firstname.lastname@example.org