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eksense
Since: 03 Dec 2014
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


Term Conditions:

 

1. All items are quoted in Malaysia Ringgit, postage fee is excluded.
 
2. All items price are non-negotiable.
 
3. All items sold are not exchangeable or refundable.
 
4. Fully refunds guarantee in case of out of stock.
 
5. There might be some color difference compare with actual items due to lighting and monitor setting.
 
6. Due to human measurement method is used, there might be 1-2cm variation. This will be considering as normal.
 
7. All items are in good condition before shipping. We are not responsible for any loss or damages incurred during shipping.
 
8. We will ship out your item within 2-3 working days for ready stock; 14 working days for pre-order items.
 
9. Warranty is not cover for all the selling items, unless stated otherwise.
 
10. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
 
11. By placing an order with us, you agree to be bound by the Term Conditions above.
 
POLICY


Return/Refund/Exchange Policies:

 

 
1. Goods sold are not returnable or refundable unless you received an incorrect item(s) or any manufacture defected item(s).
 
2. Electrical products are provided 30days warranty from the date received.
 
3. For warranty claims, please notify us (engkang1023@gmail.com) with the following details:
  • Name
  • Contact number
  • Email address
  • Delivery address
  • Evidence Photos
4. Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation).
 
5. Delivery costs to be covered by customer.
 
6. We will cover delivery costs of replacement product to customer.
 
7. The warranty may not apply or void:
  • If customer is unable to provide the Proof of Purchase.
  • If unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
  • This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
  • This warranty does not cover customer self physical damage.
  • We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
  • Defects caused by abuse or misuse of the product.
8. Warranty claims which do not fulfil the steps above will not be processed due to missing information.
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