Welcome to Gifts From Heaven web site online store. Terms and conditions stated below applies to all visitors and users of Gifts From Heaven. You're bound by these terms and conditions as long as you're on gifts-h.com.
Site Contents and Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Gifts From Heaven.
Comments and Feedbacks
All comments and feedbacks to gifts-h.com will be remain Gifts From Heaven's property.
User shall agree that there will be no comment(s) submitted to the gifts-h.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
From time to time, there may be information on gifts-h.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
1. You may return most new, unopened item(s) within 7 days of receiving your order for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Kindly email us and affix the photo of the defected item(s).
2. We will refund to you within 3 working days after receive the returned item(s).
3. Pls be noted that transaction via credit card is not refundable but can be returned for store credit or exchanged to other items.
4. If you need to return an item, simply login to your account, view the order using the "History and details of my orders" link under the My Account menu and click on the order to make the Merchandise Return Request. We'll notify you via e-mail once we've received your request.
5. For item(s)returned for an exchange or other reason:
You are responsible for the return shipping cost. No return(s) will be accepted after 7 days.
Be noted that shipping cost is not refundable.
We only accept return via courier service.
Return items via Pos Malaysia will be charged RM5 handling fee as we will need to pick-up at the post office.
Re-shipping charges for exchanged item(s) will be applied. You will bear the shipping cost of the new item and difference in price between the returned and new item.
6. For your protection we recommend you use a recorded-delivery service as we will NOT take responsibility for loss or damage to items sent back to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7. The following items cannot be returned:
Item(s) marked with "Defective", item(s) under Best Buy or Promotion categories
Discounted / special priced items
Item(s) with tag / original packing removed by buyer
Item(s) used / washed by buyer
**For any enquiry regarding our return policy please contact us at:
email@example.com or firstname.lastname@example.org or +6018-8748213
Please return your purchase to the following address:
Gifts From Heaven Sdn Bhd
29, Jalan Anggerik Vanilla T 31/T
Kota Kemuning, Seksyen 31,
40460 Shah Alam, Selangor