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ijmart
Since: 20 Oct 2014
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


1. Once place order was confirmed, we only reserve items for 3 days, otherwise orders will be cancelled without further notification.

2. Goods only shipped upon on full payment has been make buy buyer.

3. Sold item are not refundable or exchangeable.

4. Measurement given may vary in 1-2cm. Kindly noted that we cant guarantee that the items colors you observe on your electrical screen are identical to the items color in the actual products due camera flash or even your computer resolution.

5. We do not accept any exchange/return of apparel under any circumstances or reason, such as: dislike the color or think that the color is different with the photo, size too small or big, too transparent, color different and other reason.

6. Prices shown do not include shipping charges.

7. We are not responsible for delayed shipping or any losses or damage on item during shipping.

8. There might be a risk of purchasing, customers MUST take this risk in order to proceed their order. This is to avoid future occurrence of unpleasant events.

9. Customers considered agree to our terms and conditions when placing an order.

POLICY


In what condition do we accept product exchange and/or refund?

Buyers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects. 
b.) Seller delivered the wrong item.
 

Product return policy and procedures

(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 016-5487430 or rjstarventures@gmail.com. Our support team available Mondays - Fridays, 9am - 6pm .

 

(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.

 

(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). We shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from buyer’s address. If buyer prefer us to pick up the return item from another address like their work place, please let us know too. 

(ii) How to pack the return parcel. Please remind buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.

 

(c) Exchange or Refund? We suggest try to ask whether buyer accepts product exchange as first option. In any case, buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, we shall refund the amount to the buyer. 

 

(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and we will try our very best to shorten the process.  

 

(e) Delivery cost. Delivery cost for returning item shall be borne by us if you follow the procedure of using our digital consignment note. we shall also bear the cost of sending the item back to the buyer.

 

(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. We will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid us.

 

Refund or replacement will not be applicable for the following situations:

a) Original packaging missing

b) Any item that has been worn, or altered.

c) Used items (for cosmetic and other personal items such as under garments, adult toys)

Operating Hour

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