Order and Cancellation of Order
- Once your order and payment has been placed and completed, you will receive a payment confirmation from Lelong.my and with the payment confirmation between you and us is established.
- From the point of payment confirmation. You may not cancel your order.
- We reserve the right to cancel your order even after payment where we are anable to or it is unpractical to deliver the order due to reasons such as but not limited to products becoming out of stock. in such we will notify and advise you of options available to you such as refund.
Shipping and Acceptance of Delivery
- Delivery may take 3-5 days working days.
- If the products arrives damaged or broken, or is different to what you ordered, please report to MC Lab Supplies by email within 48 hours from the time of the package arriving. Any reports after 48 hours shall NOT be entertained.
- It is your responsibility to provide the correct shipping information and any additional charges or failed delivery because of incorrect shipping address will be your responsibility.
Returns will only be accepted on the following conditoins:
- Items in original purchase condition, documentations and original packing intact;
- Original printed delivery notice / Receipt returned with items as proof of purchase;
- You have notofied us via email of the request for return and followed our guidance before sending back the original product;
- For wrong item received you must notify us within 48 hours of delivery.
- All postage fees incurred in returning the items are borne by Consumer.
- Returned items will be examined and processed within 12 working days.
- We will NOT reimburse any part of original shipping / handling charges.