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siewchen_chew
Since: 11 Oct 2018
Store Rating:
★★★★★
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TERMS & CONDITIONS


TERMS AND CONDITIONS :

Please check the below Terms and Condition before placing an order. Thank you.

All goods sold are based on first come first serve basis and all goods sold are final. Items sold are not refundable or exchangeable.

Item will be delivered to your doorstep within 3-5 working days (Penisular Malaysia) and 3-10 working days (Sabah & Sarawak) once payment is made.

*Working days is excluding Saturday, Sunday and Public Holiday.

Price stated are all in Ringgit Malaysia (RM) and excluding of postage.

We shall not be responsible for any loss/damaged during the delivery.

The use of photographic images may defer slightly from the actual product details but we have made every effort to display the colours of our products appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitors ability to read the colours. We cannot guarantee that your monitors evaluation of product colour will accurately reflect the product upon delivery as sometimes colours might be slightly different due to picture resolution and lighting effect.

Order(s) will be cancelled automatically if payment is not made within 2 days.

- Thank you for your support! -

POLICY


All goods sold are based on first come first serve basis. Items sold are not exchangeable.

In what condition do we accept product exchange and/or refund?

Buyers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects. 
b.) delivered the wrong item.
 

Product return policy and procedures

(a) Contact Us. In the event of return or refund, please contact our Whatsapp Customer Service team at 0125891551/0125060678 or  328mystore@gmail.com. Our support team available Mondays - Fridays, 9am - 6pm .

 

(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.

(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Buyer shall print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address.

(ii) How to pack the return parcel. Please remind buyer should ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.

(c) Exchange or Refund? Buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, seller shall refund the amount to buyer. 

(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. . 

(e) Delivery cost. Delivery cost for returning item shall be borne by seller if you follow the procedure of using our digital consignment note. Seller shall also bear the cost of sending the item back to the buyer.

Refund or replacement will not be applicable for the following situations:

a) Original packaging missing

b) Any item that has been worn, or altered.

c) Used items (for cosmetic and other personal items such as under garments, adult toys)

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