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techmakers
Since: 17 Feb 2016
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


Welcome to Techmakers!

We are always willing to help regardless of the Terms and Conditions agreed.

 

- Techmakers care greatly on customer satisfaction and prioritise on after-sales service.

- Kindly contact us before leaving any negative rating. We aim to resolve every issue faced by our customers.

- Payments should be made within 72 hours after are orders placed to reduce delays in processing time.

- Please allow up to 2 days of processing time and wait for the delivery email. All receipts can be downloaded in Lelong > My Buying > Order ID > Order Confirmation.

- If occur where item purchased is out of stock, please allow us some time to discuss with you on whether to wait for stock arrival, exchange for other product as agreed or full refund as a last resort.

- Customers are welcomed to visit our store to discuss any matters further, including purchasing our products. ( In-store retail prices may differ ).

- Large Quantity or Bulk Order can be further discussed through our contact email for a better deal.

 

Every items' prices and information may change without notice.

POLICY


All Items are valid for 7 days of warranty and takes effect upon receiving.
 
Please refer to 'Contact Us' and reach us immediately for any problems.
 
 
Primarily, Defective item due to rare instances of manufacturing defect.
 
Procedure of Return:
 
Contact us to inform the issues detected accompanied by pictures for verification.
 
Buyer will pay for the shipping charges for the returning of defective items.
 
Seller may choose to inspect defective item first or immediately ship out a replacement.
 
The postage cost for item replacement will be covered by Seller (Techmakers).
 
Seller may choose to refund the shipping charges if all in order.
 
 
 
Incorrect Items received due to accidental mismanagement.
 
Procedure to Resolve:
 
Customer has the option to purchase the incorrect product as a discounted price through bank transfer with receipt attached.
 
Alternatively, Buyer will pay for the shipping charges for the return of incorrect items.
 
Upon receiving, Seller will ensure returned items are in good condition.
 
The postage cost for corrected items will be covered by Seller (Techmakers).
 
Seller may choose to refund the shipping charges if all in order.
 
 
 
Delays , Invalid Tracking ID or issues with parcel.
 
Procedure to Check:
 
Immediately inform us if there is any occurrence of invalid tracking ID.
 
Buyer should check the delivery status with the courier company before reaching us.
 
Any delays caused by the courier company is outside Seller's responsibility and control.
 
Seller will contact courier company to get updates and discuss with buyer on delivery status.
 
We will keep in touch directly with Buyer to resolve further issues.
 
 
 
Damages caused by incorrect handling are not accepted for replacement.
 
Example of scenarios include items being subjected to hazardous installation, power supply, connection, improper tools to operate and physical damages .
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