Last Updated @ 9/23/2019 3:15:56 PM
We will check all products and ensure they are in good condition before we send them to you.
When you receive your parcel, do an immediate check on product received to make sure product is functioning.
All items (eg, electronic-function products) are checked thoroughly in working condition before we dispatch it.
We are unable to offer an exchange or return of products for the change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.
However, if you feel that your product is faulty, do notify us within 24 hours through (013-6681001 WhatsApp / Wechat / SMS / phone call) from the date you receive your product. We will advise you accordingly.
Incorrect products: Products shipped are mismatching on what you've ordered.
For faulty products, we offer a 24 HOURS REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however through our high level of customer service, we will always endeavor to keep our customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.
Please note that standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the faulty product.
Customer changes one's mind of the item.
Customer induced fault or damaged (eg, user's fault eg., mishandling, dropped, misuse or improper application of the products, ...etc)
Note, all electronic-function products are batteries-tested & checked thoroughly in working condition before we dispatch it. Playful2Night.com reserves the right to conclude if the damage is induced by manufacturer or user's fault.
Check the package/parcel condition before signing & receiving it. Do not receive it if parcel's packing is obviously broken, severely dented or any damages with impacted marks. Playful2Night.com will not responsible for any damages if the parcel's packing is obviously broken, severely dented, damaged with impacted marks are found after signing & receiving from the courier.
Other criteria for item non-applicable for return:
1. Product's color is not as expected (Color: Not Fix)
2. Incorrect storing method, i.e. in the damp environment.
3. Exposure to too high or too low temperature.
4. Any alteration was done to the product.
5. Dirt cause by food and drinks.
6. Any exchange is done without contact our customer service.
7. Any product returned with incomplete packing and accessories.
8. The tag was removed and wore item.
Must report immediately (by 013-6681001 WhatsApp / Wechat / SMS / phone call) within 24 hours upon acceptance of delivery. Therefore, it's important to check or battery-test your item(s) once you've received it. We will explain the return procedure through (013-6681001 WhatsApp / Wechat / SMS / phone call) within 7 days of reporting.
All manuals and accessories that come with the product must be included and returned back to us in their original packaging & condition. We'll come back to you within 7 days upon receiving the return products.
Playful2Night.com reserves the right to conclude if the damage is induced by customer fault or not.
If you have any questions concerning our shipping & returns policies, please write-in to us by contacting us through 013-6681001 WhatsApp, Wechat, SMS, phone call.
Playful2Night.com reserved the rights to make an adjustment to any published price of any products due to input error, product discontinuation, stock clearance, under the instruction of manufacturers or distributors and errors in advertising.