Learn to communicate more effective on the phone while making or receiving calls. While making a call for getting information, arranging to meet, leaving a message and providing feedback are important that it is done professionally.
Learn to take a call is even more crucial and we will cover areas of taking a message, handling feedback, providing support while always leaving the impression to the caller that you are friendly and polite.
Provide a good overview for a call center environment.
By the end of the course, participants should be able to:
Converse effectively with the right pronunciation, speed and clarity over the telephone with either a customer, vendor, colleague or friend.
Essential skills in telephone etiquette and able to communicate, taking or leaving a message, established a reason for the call, asking the caller for repetition or clarifying and ending a call.
Make everyday phone calls like booking a hotel, restaurant and transport. How to respond to any caller that have a telephone or line problem, recording a voicemail using phone menus.
Utilized telephone skills to make a phone call more pleasant and productive like sounding friendly and polite with small talk. Telephone manner is important even if the call is informal or formal.
Skills in calls with a customer /colleague in making appointments, inviting people or even confirming an arrangement. Making or apart of a conference call on how to communicate
Making a commercial phone call like placing an order or solving problems are express in this course. Handling feedback and provide feedback with selling skills on the phone are covered.
SME business owners
Call Center consultants and executives
Sales Executives, Customer Relations Executives and Product support technicians
Customer support staff and front line executives
IT Managers, HR Managers and Marketing Managers
Persons that uses any telecommunication tools daily
The course is designed to provide a general overview for :
Power plant industry
Oil and Gas industry
Contact Us :
Mobiweb Sdn. Bhd (760405-K)
Unit 1-3-31, i-Avenue,
No. 1, Jalan Tun Dr Awang,
11900 Bayan Lepas,
T : 604 – 642 0621 F : 604-611 5620
Mobiweb Sdn. Bhd. 760405-K
No.B-2-7, Block B,Kuchai Exchange,
Jalan Kuchai Maju 13,
Kuchai Lama 58200,
Kuala Lumpur, Malaysia
T : 603-7980 1388 F : 603-7980 2388
Web ASP Sdn Bhd (832475-W)
Mobiweb Infocenter Sdn Bhd(1170221-D)
No. 737-5-12, Sri Nibong Complex,
11900 Bayan Lepas, Penang, Malaysia
Last Updated @ 2/17/2017 5:15:50 PM
Find great products and buy online with Mobiweb. For large quantity, please contact us.
Person incharge: Mr.Ang +6012-4927082
Malaysia Toll Free: 1800 87 7061
Kuala Lumpur: +603-7980 1388 / +603-2780 3880
Penang: +604-642 0621
Kelantan: +6017-971 3727
Johor Bahru: +6011-3671 0208
Australia: +612 8310 5560
Buy with confidencewe have 2 Good Ratings from buyers !
Bank Transfer (Direct Transfer for non Lelong users)
Account Name: MOBIWEB SDN BHD
Account No: 314 021 3507
A/C Swiff Code: PBBEMYKL
Bank Name: Maybank
Account Name: ANG HUN PENG
Account No: 1074 2408 8715
Account Name: MOBIWEB SDN BHD
Account No: 130 102689 9
* Please make payment within 48 hours upon placing order and email us your order details together with your bank transfer slip and state "Att: Lelong Purchase" via:
Email to: firstname.lastname@example.org or Fax to: +603-7980 2388 / +604-6468367
We aim to deliver within the time agreed upon purchase. We guarantee merchandised ordered will be delivered to your doorsteps within 1~3 working days.
Shipping charges will vary according to the total weight of your items. Shipping charges are indicated on individual product page, from RM7.
* Please contact us for international delivery.
Cash On Collection / Self Collect (CoC) Minimum of RM50 required while placing order. *Only valid in Penang, Klang Valley and Johor.
GD Express Courier
Delivery Cut Off time
Same day processing for payment made before 12pm (working day)
Payment made after 12pm will be processed on next working day.
How to track my purchase?
An SMS with courier's consignment note number will be delivered to you once the item has been shipped out.
All items are quoted in Malaysia Ringgit, excluding shipping fees. Prices, specifications and availability of products are subject to change without prior notice. All sales are final and under no circumstances will a refund be given.
Seller shall not held responsible for any lost or visible damage of the item during delivery by courier service. However, we could assist buyer to liaise with the courier company. Please notify us via email within 48 hours from the time of package arriving.
All items come with 1 year warranty excluding recon CPU. Warranty void if warranty seal is broken. Transportation fees are at buyer's own cost. Besides, buyers may send it back to our offices in Malaysia for the warranty claim. Our service representatives will be glad to assist you.
Out Of Stock
We can never guarantee that all products to be in stock at all times. Full refunds guarantee in case of out of stock. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated .
We reserve the right to amend our terms and conditions without prior notice when it deemed necessary. By placing an order with us, you agree to be bound by the Terms Conditions.
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.