How To Buy:-
IMPORTANT NOTICE FOR BUYER PAY VIA NETPAY:
If you pay using Internet Banking (maybank2u, cimbclicks, HLB) or Credit Card via NetPay, all out of stock item will not be fully refund because NetPay has charged Seller 2 to 3.5%. You can either change to our other products listed online or requests for a refund. Thank you for your understanding.
Transaction fee charges:
-Internet Banking: 2.0%
-Credit Card: 3.5%
You have paid RM100 via Internet Banking. RM100 - 2% = RM98 will be refund only.
You have paid RM100 via Credit Card. RM100 - 3.5% = RM96.5 will be refund only.
- We encourage buyer to use Netpay to speed up the process. There will be no additional charges for using Netpay payment method. No bank in slip are needed because Netpay will take care of the rest
FAST DELIVERY IS OUR PROMISE TO YOU!*
1. We are using PosLaju or other courier company for our parcel shipping. Please make sure your name, shipping address and contact number is correct. Please note PosLaju service do not ship to PO box address. All orders will be sent out during weekday except public holiday.
2. For in stock item, we ship out on the WITHIN 1-3 WORKING DAYS after payment are received or cleared Before 12 Noon. Courier company (PosLaju) normally take 1-2 days to make delivery to the address. Sabah and Sarawak may take 2-3 days to make delivery. (Except Saturday, Sunday Public Holidays)
3. For inter-bank or GIRO payment, the order will only be delivered once the transaction of payment is complete which usually takes about 3 working days. ( ONLY PREFERED PAY BY USING NETPAY)
4. All shipment will be carefully packed to avoid damage during the transit.
5. We will inform customer courier tracking number via Lelong Update Shipping Details once an order is shipped. You can enter the tracking number in PosLaju and click Online Shipment Tracking System to check your delivery status. Any Call, SMS, PM or Email chasing for delivery status would not be entertained for less than 72 hours after the parcel shipped.
Note: Some Poslaju tracking links always shown NO RECORD FOUND, which is confusing, please ONLY track your parcels in below link or call 1300-300-300 for latest update.(http://www.pos.com.my/pos/appl/service/sub_poslaju.asp)
6. Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of Poslaju. We DO NOT guarantee next day arrival of consignment although we have achieved over 95% successful rate in next day arrival.
7. Please contact us if you did not receive your parcel within 3 working days after shipped. We will not responsible for parcel unclaimed after a month from the shipped date. Its not our responsibility to follow up each consignments due to large amount of parcels sent out everyday.
8. Delivery charges may vary depending on the products and weights. Some large volume / heavy weight item will have additional shipping charge to Sabah / Sarawak.
9. Drop us an email or sms if u prefer combine shipment, feel free to enquire through email at firstname.lastname@example.org
*Except for out of stock item
You are agree to the terms and conditions when you bidding/buy on this item.
1) Colour : due to the setting of monitor, colour might slightly different with the picture.
2) Size : please check carefully with the measurement provided.
3) Please make payment within 3 days after confirmed an order. Buyer who has dishonored payment for 3 times will be blacklisted and reported to Lelong.
4) Please allow 1 to 2 working days to prepare the product delivery after payment. A confirmation email will be sent out with the tracking number.
5) If item is out of stock (this may happen occasionally as we listing more than hundred of items, it is hard for us to control our stock), we will contact you immediately for a refund or exchange, or wait for the new stock arrive. Anyway, we may replace some similar item should you agree. A last we will refund back your money should you wish not to change or wait for the item arrive.
6) We will check and do the best to make sure the item in good condition before send out. Any inquiries please contact us through email.
7) Prices, specifications, information and availability of products are subject to change without prior notice.
1) We accept return if item is defective upon received.
2) All items comes with warranty . Anything can contact back seller.
3) Upon receiving the items, if there is any defect/damage, please email to notify us in writing within a day upon receiving the shipment. Otherwise NO defect/damage claim will be allowed.
4) Buyer will have to pay for the shipping fees (defected item), seller pay for the replacement of delivery fees. The returned item must be in complete set or same as the condition as we ship out. Must be sent back within 7 days.
5) We will not accept return of product(s) that are been used, not compatible with your system configuration or damaged during shipment. Only manufacturer defect is accepted.
6) Shipping and handling charges, insurance and other fees are not refundable in any case. Only Product Price will be Refundable. Please keep all packing material and documentation in the event of your equipment that has to be serviced, repaired or returned. The buyer holds the responsibility for the package until it arrives at our location.
7) Goods sold are not refundable or exchangeable.
8) The warranty may not apply or void if:
a) All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
b) This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
c) This warranty does not cover customer self physical damage.
d) We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
e) Defects caused by abuse or misuse of the product.
f) If customer is unable to provide the Proof of Purchase.
9) Seller will not responsible for lost and damaged during delivery by courier service. All claims of damage/lost in transit will inform the buyer if the claim is successful. However, buyer has the right to claim from the courier company.
10) VIDTECH reserves all rights to changes without prior notification.