Last Updated @ 11/20/2018 6:43:02 PM
Please take note that :
Please re-consider before decided getting the plants or Whatsapp us to check its condition.
The price for all plants may differ due to the size of air plants.
We appreciated your understanding and cooperation.
General Packing Procedure
We pack all shipments by hand. The plants are protected with recyclable paper or wrapping.
Please take note:
We will be using Poslaju and Citylink to deliver orders to our valuable customer.
Please take note that for every orders we once sent out for our valuable customer, we will update the tracking number, if items are not received within 3 days, you can either:
- Revert back to reached us via Whatsapp 012-404 2075 or Email: firstname.lastname@example.org
- For fastest solution, you can direct contact the relate courier service.
*If there is no any response from our valuable customer, we will assume and consider you had received the items and totally satisfied with the items.
We appreciated your co-operation.
Thank you for your understanding.
We value your shopping experience, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
7 days return or exchange policy
If you are NOT 100% satisfied with your purchase, we will gladly accept returns of packages within 7 days of the order date and issue a full refund.
All we ask is the condition of the product is:
- not used
- in the same condition you received it
- in the original box or packaging
Return or exchange procedures
Please request for return or exchange by emailing us within 7 days from the day order is received.
You have to include the following details:
- Order number
- Name Contact number
- Product to return or exchange
- Reason for return or exchange
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
To exchange item, please let us know the item you want to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us.
However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will ensure we send the correct item to you.
**Remember, before you ship anything to us, please email us first so that we can provide you a complete return instructions.
For broken item which due to careless of courier service, customer is required to make complaint and report the case to the respective courier service within one 3 days after item received. Failure to do that, we are sorry to inform that we could not proceed for refund or replacement. Customer’s co-operation is highly appreciated.
Angie Garden provide below guarantees on all livestock to our valuable customer:
1) DOA (dead on arrived) Guarantee
Any casualties claim must be made immediately with a photo within 2 hours upon goods received.
2) Satisfaction Guarantee
Any unsatisfied, you must inform us immediately within 2 hours upon goods received.
A photo of the stock must be captured.You can reach us and send photos thru:
SMS/WhatsApp (012-404 2075).
**The DOA Guarantee will not cover for :
- Wrong information given for (Name, address, and telephone number).
- Item sent, and there is no one at the mention location to receive the item.
- During the sending process, courier service unable to contact the receiver cause the delay for the item.
***Please take note that :
- We will not liable for any casualties claim if no picture are presented or exceed 2 hours.
- We provide 100% refund for the casualties.
- We provide postage fee for damage item only.
- For unsatisfied products, buyer have to bear the postage fee for exchange and replacement.
- Buyer need to top up the postage fee for goods to be re-delivered as per request.
- We will not liable for any casualties claim if no proof of pictures are presented or exceed 2 hours.
- If there is no respond or complaint after 2 hours item being received, we will assume that customer is satisfied with the product already and no argument will be entertained after that.
*** All product images are for illustrative purposes only and may differ from the actual product. Due to maturity and blooming cycle, colors of products may also appear different to those shown on the site.
* Succulent Plant
We pledge, we will try our best to pack properly and avoid any damage or leaves fallen. Failure to do that, we are so sorry that this is due to courier service and is out of our control. We will pack it separately to prevent and reduce the risk of damage. When you received, you can just put back the soil and plant into pot and replant it. Plants may be very slightly wilted upon arrival, but will recover rapidly upon receiving water.