Standard shipping delivers between 3 to 5 working days within West Malaysia and 5 - 7 days to East Malaysia (selected products ships to East Malaysia)
Due to shipping constraint, please note that some of the items we do not ship to Sabah and Sarawak address for online purchases. However, we can make special arrangement for you should you like to order with Sabah and Sarawak and Overseas shipping address. Kindly contact our Customer Service Team at firstname.lastname@example.org or +6019-3303 755 (https://api.whatsapp.com/send?phone=60193303755) for this special arrangement.
We do not accept request for Product Return for exchange or refund other than the following reasons:
Faulty Or Damaged Product Due To Manufacturing Defects
We checked all Products prior to packing and delivery to ensure that all Products are in excellent condition. However, in case of faulty or damaged Product received due to Manufacturing Defects, you must contact our Customer Service Team at email@example.com or +6019-3303 755 within 24 hours of goods receipt.
To qualify for a possibility of an exchange, you must:
Keep the Product in its original packing and conditions
Specify in details the alleged faulty or damaged Product
Provide any other information eg order number, photos, as requested by us.
If an exchange is allowed, you must:
Return the Product to our office within 10 working days upon our instruction for verification and inspection
Make sure that the Product is in its new condition with complete original packaging and label
No exchange is allowed if we find the Product:
Has been used, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions;
Has been involved in any damage caused by an incorrect attempt at modification or repair;
Had been dealt with or used contrary to the manufacturer's instructions for the Product;