1. If you are a Lelong.Com.My Registered Member, you can use the Lelong Buy Now feature and follow the instructions given by Lelong.Com.My Check Out system to complete the deal.
2. We also accept Pay Directly To Seller. Buyer can use Online Transfer or Cash Deposit. Please input our email address : firstname.lastname@example.org in your online banking transference and also order ID for faster processing.
3. All payments are expected within 3 days after transaction bid/purchase are completed. Failing which your order will be deemed void. SELLER reserves the right to cancel the deal and resell the item without prior notice.
FOR NON-LELONG BUYER
1. We accept Online Transfer or Cash Deposit for your purchase. Account details as below:-
2. Please input our email address : email@example.com in your online banking transference for faster processing.
3. After you had made the payment, please remember to email the following IMPORTANT details to firstname.lastname@example.org or SMS to 018-9648789 for verification and speed up on delivery. Please remember to scan/ screen shot your bank transfer details for proof of payment. Otherwise we would not know about your payment thus resulting in DELAYED shipping.
Date and Time of Payment:
Payment Method: (Online Transfer / Cash Deposit / Transfer from other Bank / GIRO):
Receiver Full Name:
Shipping address and latest contact phone number: (Note: The seller will not bear the responsibilities if the item is sent to your outdated address or delay in shipment due to missing your postal code or telephone numbers contact)
Should you have any queries, kindly email/call/SMS/Whatsapp/LINE us before bidding/buying.
E-TRIMAS inspects and ensures all products are in good condition before they are shipped out.
E-TRIMAS is not responsible for incorrect addresses used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc. E-TRIMAS will make every effort to assist you where possible. Any additional shipping fee incurred for special arrangements is responsible by customer.
E-TRIMAS is only responsible to deliver goods from the orders receive at around the world. Customer will resolve themselves on the countrys customs regulations and tax issues.
Shipping duration is count after your full payment was cleared into our account, not after check out of order.
E-TRIMAS will email to notify customer once the parcel is shipped out.
Please make sure someone is available to receive parcel within the estimated shipment duration (eg: 1 - 3 WORKING days).
Door-to-door shipping services coverage.
Daily cut-off time is 12:00 p.m. and payment clear after cut-off time will be shipped in the next day.
Should we send an incorrect item to you, you may contact us or email to us at email@example.com together with your Order Ref within 3 business days of your order received. Once verified and agreed, E-TRIMAS will ship back the correct item to you. No dispute will be entertained after 3 business days.
Incorrect item returns must be in their original packaging or they will not be accepted.
When customer order from overseas, please take into consideration of the custom duty tax. We do not take any duty and responsibilities for the custom tax imposed.
We ship to more than 30 countries in the world such as:-
United States of America
United Arab Emirates
It is advisable for oversease customer to choose FEDEX as it is more convenient, express and duty hassle free compared to other courier services.
TERMS and CONDITIONS
1. Goods Sold are not Refundable nor Returnable.
2. Prices are subjected to Changes Without Prior Notice.
3. ETA: 2~3 Working Days (Mon-Fri) depends on stock availability after order Is placed.
Product Returns / Warranty Claims
All items warranty (varies depending on product brands)
Our warranty covers from the start date of purchase and any purchased items / products can only be returned for warranty purpose. Kindly please check the products compatibility / requirement before purchasing. Goods sold are non-refundable or exchangeable.
To initiate a return or replacement for a defective product, kindly please sent an email to us :firstname.lastname@example.org so that we can issue you a directive order on sending back the items for warranty claims / replacement. Please do note that back forth return shipping fees is fully borne by the customer. We will notify you via Phone calls once your warranty claims is done and advice you on the return shipping fee.
Our warranty term applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt.
The warranty may not apply or void if:
All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
This warranty does not cover customer self physical damage.
We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
Defects caused by abuse or misuse of the product.
If customer is unable to provide the Proof of Purchase.