Last Updated @ 6/7/2018 3:30:44 PM
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We are using PosLaju for our delivery.
- Please ensure your name, shipping address and contact number is correct.
- Note : PosLaju service do not ship to PO box address
- All orders will be processed within 24 hours from the time of payment received and will be sent out during weekday except public holiday.
- Delivery normally take 1-2 working days for addresses within Peninsular Malaysia and 1-2 working days for Sabah and Sarawak.
- Customer will be informed of courier tracking number via Lelong Update Shipping Details once order is shipped.
- The tracking number can be used to track shipments through http://www.pos.com.my/pos/appl/service/sub_poslaju.asp or call 1300-300-300 for latest update.
- Delivery update is sometimes out of our control due to addressee not around at time of delivery, location address error, public holidays or delivery workload of PosLaju.
- Please contact us if your parcel is not received within 4 working days after shipment. We shall not be responsible for parcel unclaimed after a month from shipment date.
Welcome to Kaizen online store. Terms and conditions stated below applies to all visitors and users of Kaizen. You're bound by these terms and conditions as long as you're on Kaizen
The content of terms and conditions may be change, move or delete at any time. Please note that Kaizen have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Kaizen will take immediate actions against the offender(s).
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We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
We will not take any responsible on product damaged or lost during shipment as we had already did the best precaution to prevent product get damage. Thus, all products had been checked to confirm in good condition before shipment.
User shall agree that Kaizen may send newsletter regarding the latest news/products/promotions etc through email to the user.
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From time to time, there may be information on Kaizen that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
This agreement is effective unless and until either by the customer or Kaizen. Customer may terminate this agreement at any time. However, Kaizen may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kaizen will also not be responsible if your shipment is lost or any damaged during shipping or return transit. Once we have checked and confirm the goods/products, customer will received their product's refund within 5 days after the confirmation.
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