Products Type: Decompression toys
Pattern Type: Animal
Age Range: > 4 years old
Product Dimension: 10.00 x 6.00 x 7.50 cm / 3.94 x 2.36 x 2.95 inches
Package Dimension: 10.50 x 6.50 x 8.00 cm / 4.13 x 2.56 x 3.15 inches
Package Content: 1 x Toys
Last Updated @ 10/22/2019 10:29:35 AM
In what condition do we accept product exchange and/or refund?
Aistear Housewares Concept are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Aistear Housewares Concept delivered the wrong item.
(a) Stay Calm and Contact Us.
In the event of customer complaint and request for return or refund, please stay calm and contact our Customer Service email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return?
In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us.
Once our support team confirms the return, we will call you and confirm the way of return.
(ii) How to pack the return parcel.
Please ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund?
It is recommened buyer to call and accepts product exchange as first option or product replacement (same SKU) before doing refund. However, in the event where the particular item is out of stock, we shall refund the amount to you.
(d) How long does it take?
The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten Aistear Housewares Concept will try our very best to shorten the process.
(e) Delivery cost.
Delivery cost for returning item shall be borne by Aistear Housewares Concept if it is the responsibility of the seller. Aistear Housewares Concept shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia.
The verification process is similar to Malaysia-to-Malaysia returns. Aistear Housewares Concept will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Aistear Housewares Concept.
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)