Questions & Answers Ask Seller
We Accept :
- Counter Cash Deposit
- Bank ATM Transfer
- Cash Deposit Machine(CDM)
- Internet Banking Transfer
- Maybank2u / CIMB Transfer
How to Pay to Seller in Lelong.com.my
We do not control how seller want to accept their payment. We advice them to state clearly their payment method in their posting.
However, all sellers can request payment being made only to Name registered in lelong, no other bank account name are allowed. We will immediately suspend the account if found.
You have the following options to pay to seller :
1. Pay Direct to the seller
A. Bank Transfer : Seller will provide you their bank account, buyer will have to pay them via bank in / transfer / internet bank.
(Alert : Please make sure the name of the seller we provide to you is the same as the bank account holder)
2. Buyer should provide information on payment done to seller:
- Please Upload Payment Slip / Document at Lelong
To provide screen shot, follow these steps:
On the payment confirmation screen or transaction history (if you paid already but forgot to print screen the confirmation screen),
press [ALT+PrintScreen] or [PrintScreen] to capture the screen shot.
- Then open a word document and use CTRL+V to paste the screen shot. Save the document and you can email the document to seller by attachment.
- or Then open Open Paint and use CTRL+V to paste the Paint, Save the document [JPEG] and you can email or upload the document to seller by attachment.
|- After Buyers Payment Done, all Items will be sent out Same Day or Next Working Day.|
|- Major Cities and Urban Area : 1 - 3 Working Days|
|- Non - Urban Area : 5 - 7 Working Days|
|- Saturday , Sunday and Public Holiday are Not Shiping / Postage Service Provided.|
|- If the Items Still Not Received atfer 6 - 7 Working Day, Pease Email / SmS to Verify.|
|Return, Exchange and Refund|
|- We are an honest and serious seller, satisfaction or money back is our commitment.|
|- If you have a problem with your order please contact us or email first, we usually will reply within 24 hours.|
|- Negative feedback does not solve anything. We are always willing to work things out.|
|- Please contact us via Email / SMS before returning the defective item.|
|- Return items should include the Original Packaging and All Accessories..|
|- Items can be Returned for Exchange or Refund within 5 days from the date you receive your item.|
|- We are not responsible for any purchase after this 5 day period and Shipping Cost is Non-Refundable.|
|- Return shipping cost is the responsibility of buyer unless the return is a result of our mistake|
|(i.e., you receive the wrong item). We will pay for your return shipping if an exchange is requested.|
|- Please NOTE that the shipping and handling fee will not be Refunded, all Return Shipping Fee should Paid by the buyer.|
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