Questions & Answers Ask Seller
HOW TO PURCHASE
A) If you are lelong member
1. Netpay is own by Lelong.com.my.It is recommended for online Credit Card payment only. We recommeded buyer to click on other payment method then pay direct to seller.
2. Don't Forget to update your buynow order after payment.
3. Buyer is encourage to SMS to inform us after payment.
B) If you not a lelong member (Direct Bank in)
1. To place order
In order to place an order, U may SMS or whatapps at 0172292882 / 0177720861.
2. To check the stock availability
After receive your order, we will check the stock availbilty
3. To confirm the order
We will SMS you to confirm the order and the total amount you have to pay.
4. Confirmation on Payment
Please inform immediately after payment to allow us to make confirmation.
5. Update mailling details
Buyer SMS or whatapps the mailling details to process the shipment.
6. Ship Received Item.
Seller ship the item out. Buyet will received the item in 1-3 days.
7. Transaction complete
(Total price include shipping) + RM2 + 3.4%
RM160 + RM2 + 3.4% = RM167.50
4. Cash On Carry
We do provide the delivery service but only at Cheras Pandan Indah Area.
Recommended for online Credit Card payment only. If local bank payment please use pay direct seller.
SMS: 0172292882 / 0177720861 ( to place order and check stock availability)
Whatapps: 0172292882 ( to place order and check stock availability)
** FOR PERFORMACE PART
We normally ship our orders within 24 to 48 hours after the payment is received.
** FOR BODYKITS
Please take noted that painting work will take sometimes,therefore,item will be shipped out 5-7 days after placing order,Also the delivery time will 1-3 days depands on your location and poslaju courier service speed
We are using SKYNET Courier Service Skynet Courier Service and POS LAJU.
For International shipping, we will ship by using Fedex, UPS or DHL.
- RM 13 - RM 20 for Penisular Malaysia
- RM 15 - RM 25 for Sabah Sarawak
- For international Shipping, Kindly contact us to quoate for shipping fee.
*****Kindly note that Skynet Courier Service or Kangroo Caurier Service are closed on weekend. Payment received on Friday, please allow another two days for shipping.
1 - 3 days Depand on Location and SKYNET/POS Laju Speed.
For International, 3-7 days, may depends on local custom clearance.
1. Shipping will be done on SAME DAY/NEXT DAY once payment have been make except weekend and holiday.
2. The cost of the postage is not just the cost of a stamp, it covers: Processing, packaging, materials and delivery to sorting office
3. For international shipping, the cost for custom clearance is not included.
4. In case if the shipping date falls on a holiday, we will be shipping the item on the following day.
5. We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.
6. Please leave us a good rating after you had received your item to let us ensure that you have been received your item in good condition. Thanks
Prices, specifications and availability of products are subject to change without prior notice. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction. Product accuracy will be depends on the title or product model on title.
Netpay charges is under lelong.com.my. We do not get any charges on it. In case of out of stock item, buyers only get refund for the total amount after deduct the 3% charges if buyer was make payment via m2u, cimblick or hlb. Except credit card payment only will fully refund. We recommeded buyer to click on other payment method below netpay then pay direct to seller to void 3% netpay charges if not paying via credit card.
Lost of Parcel
Seller shall not held responsible for any lost of the parcel during delivery by courier service. However, buyer has the right to claim from the courier company. We could also help buyer to claim for it.
Out Of Stock
We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund.
Please contact us for the details
Your order must be received clear credit authorization by 12 pm (noon)or your order may not be processed until the following business day. Orders are shipped on business days only (Mon-Fri).We require 1 to 2 days to process your order.We normally ship our orders within 24 to 48 hours after the order is received.
1. Goods sold are not returnable, exchangeable or refundable otherwise a cancellation fees of 30% on purchase price will be imposed.
2. We do not offer refunds on any item unless is grossly misrepresented. In the event of damaged, missing or incorrect goods received, these matters must be reported to us ASAP at 0172292882 (Jack) within 3 days of receiving your items.
3. Please make sure the parts fix with your car model before place order. Refund will not be accept if order was place wrongly.
4. If a refund is given it will only be for the cost of the item. Shipping and Handling is non refundable. Restocking and other fees may be charged.
The following conditions apply:
- All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled for the refund/return.
- All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.
- Cooz Auto shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from Cooz Auto' error. In the event that same items/goods are not available, Cooz Auto shall refund the purchase price of the items excluding the delivery charges to the customer.
If there is a problem, we can work together to resolve the problem. I have always been extremely fair and always try to work with my reasonable customers. Negative feedback doesn't go away and should only be left as a last resort! I strive for positive feedback, harmonious relations and even some friendships. We will make every attempt possible to resolve the issue if we made a mistake.(It happens). Please do not assume a mistake is intentional. Let us know if our service could be better!!
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