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Citylink Delivery (within 3-7 working days from date of confirmation)
We provides 3 month repair warranty for our customers (accessories including batteries do not carry any warranty)
The terms and conditions for a standard 3 month warranty are as follows:
- If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided manuals, accessories and packaging.
- If the goods are found to be faulty after 14 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and We can arrange for repair services. Post fault investigation and within the specified warranty period, We repair service will be actioned at our discretion (please see Exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by Us
- If the goods are found to be faulty after 3 months, the customer can send the faulty goods to our office, We will arrange for repair services. Customer has to bear the repair costs. We will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.
Standard Warranty Coverage
Warranty covers the following:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Standard Warranty Exclusions:
Warranty does not cover the following:
A. Broken screens or LCDs
B. Liquid damage
C. Damages caused by accidents or mishandling of the device
D. Damage caused by applications or firmwares which are not compatible with the device
E. Three or fewer dead pixels
3 months warranty with faulty return shipment.
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