Last Updated @ 12/13/2017 10:30:51 AM
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Payment can be made to us using one of the following methods
Deposit to our Bank Account
Our Bank Account
Account Name : A MATRIX MARKETING
Maybank A/C NO : 5127-7210-0590
Public Bank A/C No: 31-7376-1231
CIMB BANK BERHAD A/C NO: 800-253-6035
We normally ship every working day by Poslaju and Skynet and we work very hard to fulfill all orders within 2-3 business days of receiving payment. We think you and #39;ll be happy with the speed of our shipment! Orders shipped to destinations within West Malaysia usually have a delivery time of 2 - 5 business days after shipment. Orders shipped Sabah and Sarawah usually take between 2-7 days to arrive depend on the types of courier services and shipping companies, although sometimes a bit longer.
We will contact you shortly after your confirmed order to arrange for shipping via your contact information provided. Alternatively, you may want to email us at email@example.com to let us know your preference.
Self Collection (Pick-Up)Customers can also arrange to pick up from our office with no delivery charge. Self Collection have to be prearranged in advance, by appointment only. Orders are usually ready the next business day, email will be sent once the order is ready. Prearrangement can be made thereafter. Self collect hours are10.30am-1.00pm and 2.30pm-5.30pm weekdays only
Defective/Wrong Items or Didn and rsquo;t Receive
If you receive an item and it and rsquo;s broken, has a defect, not working or the wrong item, call us and we and rsquo;ll arrange for a replacement to be sent right away. Please contact us within 5 days of receipt of the item.
Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you and rsquo;ve signed for the item and lsquo;free and clear and rsquo;, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we and rsquo;ll arrange for reshipment.
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