Product Return Policy


In what condition do we accept product exchange and/or refund?

Customer are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) We delivered the wrong item.

Product return policy and procedures
(a) Stay Calm and Contact Us.

In the event of of you want to complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 016-2927568 or Arbirage@gmail.com. Our support team available Mondays – Fridays, 9am – 6pm .



(b) What do we need to verify that the item is allowed for exchange or return?

In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.

Refund or replacement will not be applicable for the following situations:

a) Original packaging missing

b) Any item that has been worn, or altered.

c) Used items (for cosmetic and other personal items such as under garments, adult toys)