Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites, which are not operated by billybikeshop.com.my (the "Linked Sites"). billybikeshop.com.my ( ;€œBILLYBIKESHOP ;€ ; ; ; ; ; ; ;ÂÂ) has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Return Policy
BillyBikeShop reserves the rights to accept or reject the returning of a product. Not All Products are Returnable. Please contact us if you are unsure / undecided.
You can return purchases from us by mail or at any of our retail location, regardless of whether you made your purchase online, by phone or in an BillyBikeShop online store.
You must inform us at sales.billybikeshop@gmail.com within 7 days of the SHIPPED DATE of the product if return is desired. You must get approval/confirmation (via email) from us prior to returning a product.
For approved returning, the returned product must be in its original packaging which is unopened / unused / unassembled condition. we will confirm with you for the returning arrangement.
You are responsible for shipping cost as well as product damage/lost of the during the return shipping. You must ship and return the product to us within 7 days after receiving the return confirmation notice.
Restocking Fee: Unless the product is defective or the return is a direct result of our error, a restocking fee of 10% + Shipping Cost (RM10 or actual shipping cost regardless FREE SHIPPING during the purchase, whichever is higher) may be charged on bicycles, accessories, parts and components.
For products older than 7 days, customer will have to ship the product to us for warranty claim at his / her own cost.
NOTE: You must include a copy of proof of purchases (receipt, shipping invoice, or member purchase history) for all returns.
Where to return?
BillyBikeShop
3,Jalan Lim Tee Hooi,34000 Taiping Perak
+6012 4355000 | Delivery time 11:00am ;€“ 6:00pm (Sunday Off)
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