If something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the product is

-not used

-in the same condition you received it

-in the original box and / or packaging

 

Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. We will not be responsible for refunding an untraceable packaged item. 

 

Claim Procedure:

 

STEP 1: Email oneapple.my@gmail.com and provide the following details: 

- Name 

- Contact number 

- Email address 

- Delivery address 

- 11street order number

- Attached photo / video of faulty product

 

STEP 2: Upon confirmation, a mailing address will be provided.