1.Goods will only be delivered once payment is received. It will take 3-5 working days from the date we receive your payment.

2.In the event of shipment delay, we will inform you by email with new delivery date. There is no shipment on Saturday and Sunday.

3.We will not be held responsible for any loss of items caused by courier service companies or incorrect/ wrong address given by buyers.

Thanks for shopping at SecureID Solution.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 3 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account within a certain amount of days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at:-

No. 19, Jalan 51A/223, Sek 51A,
46100 Petaling Jaya, Selangor.
Tel: 603 7960 1280 (DL)
Email: pid_printing@elid.com