Dear Valued Customers,

• We constantly ensure that every product we sell are in good condition. We shall check carefully before the product is packed. However, we cannot guarantee all buyers would be 100% satisfied with the products due to different reasons especially our handicraft products are 100% handmade. In crafting, there is no mistake, just unique creations.
• Our handicraft products are 100% made by hands. We don't have exactly 2 same products. First come, first serve basis.

Dear Valued Customers,

We sincerely apologise for we do NOT have Cash Refund, Product Return and Product Exchange policy. This is to protect the quality of the handicraft products. Some products may look similar but it may different in thread colour or the colour tone. Please check the product photos carefully, if you have any doubts about the product, please do not hesitate to send us your queries or call us.

Thank you.