• All orders are direct shipping from Taiwan.
• All orders are processed within 1-3 days once payment is made and confirmed.
• Standard delivery time is a minimum of 5-7 working days.
• Delivery time may vary due to weather condition, flight transit delays, or unexpected occurrences.
• All orders are delivered via DPEX/ TOLL Express. Please check the parcel on this site:https://www.dpex.com/
• All items are in good condition before shipping. We are not responsible for any loss or damages incurred during shipping.

Newly revised policy will take effect on ALL orders made from 1st October 2015. Please kindly contact our customer service officers if youd like to return an order made prior to the change in return policy.

TokiChoi has a 7-day return policy upon receipt of order by the customer. Please kindly note:

• We do not accept exchanges.
• We accept returns for the following reasons only when:
  1. Wrong items received
  2. Damaged/ Defective items received *Attributes such as measurement variations between 2cm to 3cm as a result of mass manufacturing, color variance due to differing monitor resolutions, and difference in prints as a result of manufacturing process will not be considered as defects.
• We accept aforementioned returns under the following terms and conditions:
  1. When items are in original purchase condition, with all tags, documentations and original packaging intact.
  2. When items are returned with the original printed invoice as a proof of purchase.
  3. When items are returned without original tags, documentations, invoice, packaging, and/or not in original purchase condition, refund will not be available.
  4. All postage fees incurred for returned item(s) will be borne by Toki Choi.
  5. Customers are advised to mail items back to Toki Choi via registered mail, as we will not be responsible for lost mail.
  6. Your returned item(s) will be examined and processed within 7 workings days.
  7. We reserve the right to reject any returned item(s) that do not fulfill our return policy. Our customer service officers will be in touch with you with status updates.
  8. Please note that we will not be reimbursing any part of original shipping/ handling charges.
• We regret to inform that we will not be providing returns for the following reasons:
  1. Item does not fit well. Please read the Item Description measurement and fitting guide sections carefully before purchasing. We will not process refund should the items measurements are in line with the Item Description measurement section
  2. Change of mind
  3. Intimate wear, including, but not limited to, socks, legging, swimwear, bandeau and bralette.

If you will like to make a return or have more questions regarding our returns policy, please drop us an email! Our customer service officers will assist you on how to proceed!

FAQ

ORDER
1) An item Im interested in is out of stock. What should I do?
You can always drop us an email to enquire about stock availability! Simply include the design name/reference code, size, and colour in your email and we will get back to you the soonest!

2) Where can I find the size guide and care instructions?
Both a detailed size guide and care instruction can be found under the detailed images of every product. There is also a fitting guide that should help you gauge the right fit. If you need further assistance, you can always drop us a message!

3) How can I amend/ cancel my order after it has been placed?
Amendments/cancellations may be subjected to conditions and you may contact our customer service officers for further assistance. To avoid any disappointment, you are strongly encouraged to double check your orders before completing your orders!

4) I see an item on sale but when I click into it, the promotional price is gone. What happened?
Were so sorry! Our promotion usually lasts for a limited time only. If the original price has been reverted, it means our promotion has ended. We are terribly sorry if youre disappointed. Our advice - Dont hold out, grab first!

ORDER TRACKING
1) How do I know if my order has been processed and shipped?
After placing an order with us, you will receive an email acknowledgment from Lelong. You will be updated with order status after we have shipped out your parcel.

2) What are the available shipping options?
Toki Choi delivers your items directly from Taiwan via our third-party courier service, Dpex. You may track the status of your parcel with the tracking number at https://www.dpex.com/

DELIVERY
1) I am only available during certain days/ time slot. Can I have the delivery made during a specific time slot?
Were sorry! As courier service is being outsourced, we do not have control over their schedule. You may always contact them to re-arrange for a more convenient delivery date/ time!

2) What if I missed my delivery?
You may arrange a re-delivery with Dpex directly with the tracking number given. Do not worry! The courier service will contact you in the event of a failed delivery.

RETURNS
1) I will like to return an item. What do I do?
You may like to get in touch with our customer service officers so that they can advise you! Alternatively, you may like to refer to our returns and refund policy for details.

2) How do I return an item for a refund?
Currently, we offer refunds for a limited number of reasons only. For details, please refer to our returns and refund policy.

3) I do not like the item(s) Ive received. What should I do?
Aw, drat! We are sorry to hear that youve changed your mind, but we are unable to facilitate a refund for this reason. You may like to consider gifting the item to your close friends or family!

4) I received a defective item. What should I do?
Please drop us a message with a photo of the defected item, clearly showing the defected area, so that we can further assist you in getting a full refund.

5) I have an incorrect/ missing item in my order. What do I do?
Please drop us a message and we will rectify the issue as soon as possible.I have missed the 7-day restriction/ lost my invoice. What should I do?Do not panic! Please drop us a message with your order number and we will provide you with solutions!