DISPATCH POLICY
We ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to dispatch your order within 48 hours, we will contact you by e-mail with an estimated date and offer you the option of cancelling the order.
SHIPPING
Delivery charges are subject to change depending on location, volumetric & weight of each order. Shipping on some orders may be higher than those quoted or charged on our website.
WORLDWIDE Shipping
To Request a Custom Shipping Quote (for addresses outside Malaysia):
We can ship anywhere in the world, with a range of services. Let us know what you want to order and we will give you shipping options and costs, this doesn’t take very long. Either call us on +6012-5533791(Samson) or send us email. This way we can find the best and cheapest way to deliver your order to you.
Please note that we cannot be held responsible for lost, damaged or undelivered International packages. ORDER AT YOUR OWN RISK.
International delivery costs vary according to location. If your location is not listed on our website it doesn’t mean we can’t post to you- give us a quick email or call us on +6012-5533791 to let us know where you are and we will put together a quote and look into updating our website to include your location.
Our system doesn’t yet include all shipping destinations, but don’t let that put you off – we can usually add them upon request.
POSTAGE AND TAX
The price shown for the goods excludes postage cost
CANCELLATION AND RETURNS
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.
PRODUCT PHOTOGRAPHS AND IMAGES
All product images and photographs are for illustration purposes only.
DAMAGED GOODS, BREAKAGES AND RETURNS
Any damaged goods, missing items or breakages must be reported to us within 48 hours of receipt of the goods and must be accompanied by photographic evidence. Otherwise no replacement or refund will be given. After reporting the damaged goods to us you must send them back to us, including all original packaging, via a recorded delivery service.
CONFIDENTIALITY
All confidential information, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
All items are subject to careful inspection before they are delivered, so quality of our products is guaranteed and damage is rare. However, if you are not happy with the quality or the item happens to be faulty, please contact or email to our company within 2 days of delivery with photos of the damage. We will take this record for a reference purpose to improve our services.
Our company stuff will assess the damage and, if authorized, they will arrange to collect the item from you or send you a replacement. If the item runs out of stock, we will give you a refund.
If you are having a problem and dissatisfied with the response from the store support, please report to us.
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