Q: How much does my shipping cost?

A: The shipping cost is calculated automatically based on the location of your shipping address and the product weight /dimension.

To find out how much shipping costs, add the products that you would like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated automatically after you have entered your shipping address.

Enjoy FREE shipping if you purchase more than RM100 in ONE single purchase order. Free shipping is applicable to delivery within Malaysia including Peninsular, Sabah, Sarawak and Labuan.

Q: What courier service do you use?

A: We may send out your purchased item using Poslaju or GDex at our decision.

Q: Do you ship to my area?

A: We are currently delivering to all locations in Malaysia, including Peninsular, Sabah, Sarawak and Labuan. For international shipping, please kindly contact our sales team via sales@chubeestore.com to arrange for a delivery.

Q: When will my order arrive?

A: Under normal circumstances, you will receive your order within 5 business days (7 business days for East Malaysia) starting from the day your payment is received by us. We will always strive to send out your purchased item quickest possible within the same day the payment is confirmed, if not, then the next day. The time needed for the delivery is depending on the distance to your shipping location and its availability.

For offline bank transfer, please allow additional 3 business days for us to process your payment.

Q: Can I track my shipping?

A: Yes, the tracking number of the courier service we use to deliver your purchased items will be included in the shipping confirmation email. We may use Poslaju or GDex courier service at our decision. You can check the shipping status via the respective courier service website.

Poslaju tracking: http://www.poslaju.com.my/track-trace/

GDex tracking: http://203.106.236.200/official/etracking.php

Note: Sometimes the tracking number is not working yet because your purchased item has just been shipped. It will take some time for courier service company to update your tracking number in their system. Try to check again in 24 hours and the information should be available.

Q: What if I do not received my purchased item after a long time?

A: Please allow at least one week for the delivery process. We will always send out your purchased item immediately after your payment is confirmed, and use the fastest and most reliable courier service to send it out. However, something might have gone wrong if you still have not received your purchased item within 8 business days after you had placed your order and made your payment.

If this happens, please:

1. Check your order status. If your order status is ‘not shipped’ even though you had made your payment, contact us instantly.
2. If your order status is ‘shipped’, please check carefully whether you had filled out your shipping address correctly. Sometimes a small mistake will cause a delay in delivery.
3. If your shipping address is correct, track your shipping status using the tracking number given to you to find out where your purchased items are.
4. Contact us if you need any assistance.