Shipping Mode
Self Pick-up (By Appointment Only) For some hot selling item that may not in-stock, Please Call us to reserve your unit, minimum deposit is required, remaining balance will be paid during meet up
- Self pick up point:
E TECH PC SDN BHD(1110137-H)
No.25,Jalan Metro Perdana 7,
Taman Usahawan,
Kepong,52100,Kuala Lumpur.
Monday to Saturday ; 10.30am to 8.00pm.
Off on Sunday and Public Holiday
Standard Courier Company
- Weekdays delivery between 9.00 a.m. to 5 .00 p.m.
- No delivery on Weekends and Public Holiday
- We using
1)POSLAJU
2)POS MALAYSIA
3)GDEX
4)CITY-LINK EXPRESS
- We provide the best lowest charge by the courier company. ( You may inform us if you wish to use other courier company : extra charges may apply )
- For above 5KG item we use POS MALAYSIA ( Sabah Sarawak Labuan) (you may request for poslaju/gdex/- extra charges may apply)
- For above 5KG item we use Citilink-Express (Peninsular Malaysia) (you may request for poslaju/gdex/ - extra charges may apply)
- For 5KG below, we use POSLAJU (Peninsular Malaysia)
- For International Delivery, we using POS INTERNATIONAL or POSLAJU EMS or DHL
Potential Delays
Your order may be delayed due to the following reasons
1) If the payment is not received
2) Standard shipping to remote areas is subject to our logistic partner’s distribution network and delivery scheduling.
3) If you are not available at the time of attempted delivery. Should this happen, E TECH PC will help reschedule the delivery on your behalf.
4)All item in lelong is currently set to Auto-Confirm,those item which is out of stock , we will contact you for further action.
Courier Shipping Policy
1) Our appoint courier company delivers to all major cities and states in Malaysia. However, we aim to deliver your orders to you according to your shipping options.
2) We shall aim to let you know if we expect, if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3) For Self Pick-up and Cash On Delivery (COD) you are required to sign upon collection of goods.
You agree to inspect the goods for any obvious faults, defects or damage before you sign upon collection of goods.
You need to keep receipt of the delivered goods in case of future discussions with us about it.
4) Please note that it might not be possible for the courier company to deliver to some locations.
If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for delivery to an alternative delivery address.
5) All risk in the goods shall pass to you from the time when you receive your goods, we will not be liable for loss or destruction of the goods.
6) You must take care when opening your received goods so as not to damage it, particularly when using any sharp instruments.
7)Please read this,Once you confirm your order and make payment,any changes in delivery address,must priority call or whatsapp us at 0132888169 to update you shipping details,how ever we are not resposible for any delay due to this action.
TRACKING YOUR SHIPMENT
1) To track your order, please use the tracking ID provided in My LELONG account at once when your items have been shipped out.
2) For customer who make order by email / facebook / whattapps , we will provide tracking number by SMS or email
Order Cancellation Policy
1) If you decide to cancel your order, E TECH PC shall refund you your payment. Please e-mail us at sales@e-techpc.com as soon as possible.
2) All order cancelation must be prior to shipment from E TECH PC Logistic Department
3) E TECH PC shall refund you the balance after deduction of the administrative charges of 5% of product price or minimum RM50 whichever is higher.
4) All refunds will be issued to you by Online Banking
5) Once your order has been shipped out from E TECH PC Logistic Department, you are not able to cancel your order. We will not refund your payment even if you return the goods to us.
Return Policy
1) Returns are accepted only for incorrect items shipped by E TECH PC
2) You are responsible to contact us within 24 hours from receiving your incorrect or defective items.
3) You are responsible to ship the return goods back to us within 3 working days with the original invoice.
4) The right goods or replacement goods will be delivered to your doorstep at no cost.
5) For products older than 7 days, you will have to ship the product to E TECH PC for warranty claim at his/her own cost.
6) E TECH PC reserves the rights to accept or reject the returning of the goods.
